Chat Support Representative

Job Description:

Travelers Cos. is seeking a part-time Chat Support Representative to join our team in Indianapolis, Indiana. As an Associate Level Chat Support Representative, you will be responsible for providing exceptional customer service through online chat support...

Responsibilities:
• Respond to customer inquiries and resolve issues in a timely and professional manner through online chat
• Provide accurate information about products and services
• Assist customers with booking travel arrangements, processing payments, and resolving any issues that may arise
• Collaborate with other team members to ensure a seamless customer experience
• Maintain a positive and energetic attitude while interacting with customers
• Meet or exceed performance goals and metrics set by the company
• Stay up-to-date on product knowledge and industry trends

Requirements:
• 3 years of experience in customer service or a related field
• Energetic and dedicated personality traits
• Strong adaptability and problem-solving skills
• Excellent written communication skills
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency in using online chat platforms and customer service software
• High school diploma or equivalent required, college degree preferred

Benefits:
• Parental leave
• Relocation allowance
• Disability insurance

Working Environment:
At Travelers Cos., we thrive in an energetic and rapidly evolving work setting. Our team is dedicated to providing exceptional customer service and creating a positive work environment for all employees.

Deadline to Apply:
September 10, 2024

Equal Opportunity Statement:
Travelers Cos. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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