Call Center Representative/Dispatcher

Who We Are
We are a locally and family-owned business who has been serving the community for over 15 years. We keep on growing because we only hire the best, and our customers love us for it. You?ve probably seen our trucks and our ads. What you don?t know is what it?s like to be a part of a team like this. How much you feel appreciated when you don?t cut corners. How much we inspire ongoing... training and education. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.
Why Choose Limelight Services/Limelight Electric
? Competitive pay ? Base salary ranging from $19-$25 per hour
? Medical Insurance ? We pay 100% of the base plan for employees health premiums, and we offer voluntary dental, vision, life insurance, short-term and long-term disability.
? Work life balance ? PTO, Sick time and Unpaid time off offered.
? 401k Plan after 12 months of employment.
The Big Task
Book service appointments and do whatever is necessary to promote customer satisfaction. Assist in dispatching.
Responsibilities
? Convert incoming customer calls into booked service appointments.
? Deliver call scripts with an authentic cadence; be clear, compelling, and personable.
? Respond to customer requests, resolving issues and promoting the brand.
? Be professional and establish customer rapport, encouraging repeat business.
? Participate in training to boost booked calls and practice outbound calling.
? Adhere to the company?s plan for resolving customer complaints quickly and favorably.
? Maintain and update customer database with complete and accurate information.
? Maintain communication with dispatch and your manager
? Help Inside Sales department by following up on unsold estimates.
? Make ?Happy Calls?
? Help Office Manager create and send thank you?s to all the customers we have served.
? Cross train in dispatching and help when necessary
Competencies for Success
? Develop a proven track record in customer service.
? IT competent; good typist and proficient with phone systems.
? Highly organized with exceptional follow-through abilities.
? Strong verbal and written communications.
? Ability to build trust and demonstrate empathy.
? Personality that blends well with a fast-paced, goal-driven environment.
? Competitive individual contributor who also loves to win as a team.
? Highly motivated, flexible, and great attitude on life.
Desired Skills and Experience
Must be able to work evenings and weekends. Schedule TBD. If you want to be part of something bigger than just a job ? make this career move and find exactly what you?re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Limelight Services/Limelight Electric by visiting www.lime911.com. When you're ready, please email us your resume to operations@lime911.com.
Equal Opportunity Employer

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