Call Center Intern

Great Company. Great People. Great Experience. Vanderbilt Mortgage Internship. If you want to thrive during the summer, invest in your future and begin to build some incredible relationships, this is the internship for you! Our program is set up to give you the best team member experience doing real jobs, building real relationships, and adding value to the company while gaining valuable hands-on... experience. Our mission is to provide real work experience in a professional setting while also serving as an ambassador for Clayton. We want to challenge, engage, and stimulate professional growth to aid in deciding next steps for your future career! This program is the best way to learn about our company and help determine if you would be interested in building a long-term career with Vanderbilt Mortgage! If you are interested in gaining this experience, take the first step and complete an online application- It?s just the beginning! Vanderbilt Mortgage Internship ? real hands-on professional experience. Call Center Intern As an Intern and a Team Member at Vanderbilt Mortgage, you can enjoy these benefits: Working in our Home Office campus with onsite restaurant, fitness facility with full gym, in-person virtual workout classes, yoga/barre studio, volleyball, and basketball courts, walking paths, and a disc golf course. Participate in Leadership Panels where you will hear from the leaders within our organization about their journey and experiences. Learn from subject matter experts on various topics during our Professional Workshops to prepare for a professional environment. Hear from our recent college graduates during Grad Talks about jumping in to the working world post-graduation. Network with other interns, team members, mentors, and leadership through various activities throughout the summer! Here?s what you can expect in the role as a Call Center Intern: The Call Center Intern position exists to service non-delinquent active status loans and provide a world-class customer experience through phone calls and the Vanderbilt Mortgage and Finance, Inc. website. Job Duties: Attends two-week training class with completion of on-going training courses throughout career. Delivers a world-class customer experience by providing the highest level of customer service on every call. Handles various types of inbound customer service phone calls, including general questions, complaints, website navigation, payments, escrow, claims, PMI, and document requests while also maintaining focus on first call resolution. Documents all contacts, verifying customer contact information, reason for call, and resolution. Ensures all Call Center SLAs are met and maintained each month. Responsible with assisting in researching how to increase our Live Chat volume. Working with leadership on integrating more Artificial Intelligence software into the Call Center Promotes teamwork and overall call center success and works to achieve goals given every month. Promotes company image through professional service and actions. Performs other duties as assigned. Here are some more reasons to choose Vanderbilt Mortgage! ? A Berkshire Hathaway Company ? an integrity-based organization offering unlimited career growth ? Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Vanderbilt Mortgage and Finance, Inc. provides competitive 401(k) programs, including investment options and company matching for full and part time employees after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more. ? Vanderbilt Mortgage and Finance Inc. is a subsidiary of Clayton of which is proud to have earned spots on the following Forbes lists: America?s Best Employers, America?s Best Employers by State, Best Employers for Diversity, Best Employers for Women. ? As part of Vanderbilt Mortgage?s commitment to Opening Doors to a Better Life, VMF is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program. ? At VMF, we encourage holistic wellness with physical, nutritional, social, financial, spiritual, and occupational programs available online or in-person for team members. ? Our newly renovated Home Office campus offers an onsite restaurant, onsite fitness facility with full gym, in-person and virtual workout classes, yoga/barre studio, volleyball, and basketball courts, walking paths, and a disc golf course. Vanderbilt Mortgage and Finance Inc. is committed to a diverse and inclusive workplace. Vanderbilt Mortgage and Finance, Inc. is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Vanderbilt Mortgage. Where you start a job and gain a career! Privacy Policy Business Unit - Vanderbilt Mortgage Our passion is simple, and it's been our focus since 1956. We want to help people across America achieve the dream of homeownership. Clayton became part of Warren Buffett?s Berkshire Hathaway family of companies in 2003. Today we build, sell, finance and insure our homes from coast to coast. Clayton is organized into six businesses that offer opportunities across multiple industries. Our success is in our team members - join our team and see how you can make us stronger. Corporate team members help support each business under the Clayton umbrella. This includes everything from our wellness team, internal audit, accounting/finance, digital marketing, legal, facilities and much more! We believe our strength is our people and we attract those who make us better. Our team members are encouraged to try new things, have a strong work-life balance and continue to grow their skill sets. We are in the middle of a digital transformation, and at Clayton Technology, our team members get that. Our collaborative and innovative culture encourages team members to grow to their full potential. With over 350 information technology team members, we help drive and support every business unit at Clayton by providing innovative technology solutions. Clayton Tech provides services to the entire company, including everything from strategy and planning to software development and IT operations. Clayton Home Building Group has more than 12,000 team members across the United States, currently building more than 45,000 homes per year. We are committed to providing quality, beautiful homes to families across America, and it?s all possible with the knowledge and expertise of our hardworking team members. More than 1,900 team members support Clayton Retail, with over 350 retail centers across the United States. Our home consultants help customers choose from hundreds of floor plans and customize a new home to meet their needs. Clayton Retail, alongside our eight other retail brands, sells more than 17,000 homes annually, as we help people achieve the American dream of homeownership. Clayton Connect, part of Clayton Home Building Group, is responsible for safely transporting our homes and making sure they arrive free of damage. More than 200 team members cover an average of 6,000 miles a day, knowing they are doing more than delivering a home - they are delivering a family?s dream

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