Call Center Associate Remote Medicaid

Employer Industry: Healthcare Services

Why consider this job opportunity...
• Hourly rate up to $17.50 for bilingual representatives
• Full-time employment with comprehensive benefits, including health, dental, and vision insurance
• Standard schedule with weekends off, working 8:30 am - 5 pm EST, Monday through Friday
• Substantial call center and customer service training provided
• Opportunities for career growth in a supportive work environment
• Remote work flexibility, allowing you to work from home

What to Expect (Job Responsibilities):
• Respond to Virginia Medicaid member and provider inquiries in a call center environment using standard scripts and procedures
• Gather information, assess caller needs, research and resolve inquiries, and document calls
• Provide clear and concise information regarding eligibility, claim status, and provider enrollment status
• Follow documented policies and procedures, including call handling and escalations
• Act as an advocate for Medicaid recipients and providers to ensure their needs are met

What is Required (Qualifications):
• Must be at least 18 years of age
• High school diploma or general education degree (GED) required
• Must be eligible to work in the United States
• Ability to clear a criminal background check and drug test
• Must have high-speed internet access

How to Stand Out (Preferred Qualifications):
• Previous experience with Medicaid, Medicare, or health insurance
• Experience with data entry and database documentation
• Call center or professional office experience
• Knowledge of Medicaid Management Information System (MMIS)
• Bilingual; Spanish-speaking preferred

#HealthcareServices #CustomerService #RemoteWork #CareerGrowth #BilingualOpportunities

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