Call Center Assistant - Work from home

? *Job Title: Call Center Assistant - Work from Home** ? *Company: Rockwell Collins** ? *Location: San Jose, California, US... ? *Job Type: Part-Time** ? *Seniority: Associate Level** ? *Years of Experience: 3** ? *Job Summary:** Rockwell Collins is seeking a skilled and motivated Call Center Assistant to join our team in a remote capacity. The ideal candidate will bring a passion for customer service and a commitment to excellence. As a part-time Call Center Assistant, you will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive experience for every caller. ? *Key Responsibilities:**

• **Customer Interaction:** Effectively communicate with customers via phone and email, providing timely responses to inquiries and resolving any issues or concerns.

• **Issue Resolution:** Utilize problem-solving skills to investigate and address customer complaints swiftly and efficiently, ensuring customer satisfaction.

• **Document Management:** Maintain accurate and detailed records of customer interactions, issues, and resolutions in our customer relationship management (CRM) system.

• **Collaboration:** Work closely with other team members and departments to improve processes and enhance customer service standards.

• **Feedback Implementation:** Gather and relay customer feedback to management and suggest improvements for service delivery based on customer insights.

• **Task Prioritization:** Manage workload effectively by prioritizing tasks and projects to meet deadlines while maintaining high-quality service.

• **Training Participation:** Engage in ongoing training and professional development opportunities to stay current with product offerings, services, and industry trends.

• **Continuous Improvement:** Actively participate in team meetings and contribute ideas for improving operational efficiency and customer satisfaction.
? *Requirements:**

• **Education:** High school diploma or equivalent; associate degree preferred.

• **Experience:** Minimum of 3 years of experience in a customer service or call center environment.

• **Personality Traits:**
• Energetic: Demonstrate a positive attitude and enthusiasm while engaging with customers and team members.
• Adaptable: Ability to adjust to shifting priorities and respond effectively to changing circumstances.

• **Soft Skills:**
• Decision-Making: Strong critical thinking skills to assess situations and make informed decisions promptly.
• Project Management: Capacity to manage multiple tasks simultaneously while ensuring quality and adherence to deadlines.

• **Technical Skills:** Proficient in using Microsoft Office Suite and CRM software; familiarity with call center technology is a plus.

• **Communication Skills:** Excellent verbal and written communication skills, with the ability to convey information clearly and professionally.
? *Benefits:**

• **Training & Professional Development:** Opportunities for ongoing learning and career development.

• **Dental Insurance:** Comprehensive dental coverage for eligible employees and their families.

• **Life Insurance:** Employer-sponsored life insurance plan for peace of mind and financial security.
? *Working Environment:**At Rockwell Collins, we strive for excellence in every aspect of our business. Our work-from-home model promotes flexibility while maintaining high standards of service. We are committed to fostering a supportive and productive environment for our team members.? *Application Deadline:**Please submit your application by October 26, 2024.? *Equal Opportunity Statement:**Rockwell Collins is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, or protected veteran status.

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