Business Development Account Manager

Join the ACI Learning Adventure!

Our Mission: Welcome to a new era of learning, where individuals and organizations come to transform goals into measurable success. At ACI Learning, we believe that anything worth doing is worth leading the way?with innovation, exceptional experiences, and impactful results...
We provide a full ecosystem of learning and development solutions that empower people and businesses to lead with confidence, learn with purpose, and achieve outcomes that matter. Join us, and together, we?ll shape the future of skill-building and professional growth.

The ACI Team: Imagine collaborating with over 200 of the brightest minds who are passionate, grounded, and dedicated to shaping the future of eLearning. Together, we?re not just a team; we?re a movement in one of the most exciting times in tech.

Purpose-Driven Culture: At ACI Learning, work isn?t just a job. It?s a passion we pour into every project, every day. We celebrate creativity, innovation, and the joy of doing what we love.

Your Opportunity: Are you ready to be part of something transformative? Dive into a world of collaboration, growth, and endless potential. Apply now and help lead the change!

ACI Learning is a leading provider of audit, cybersecurity and IT training solutions, empowering individuals and organizations worldwide to improve their technical capabilities and their cybersecurity with compelling and comprehensive training. Our leadership position extends even further to our new SaaS Learning Platform myACI that goes beyond audit, cyber and IT training to provide organizational and individual knowledge assessment, analytics and training delivery with integrated AI to understand capabilities and skill gaps for organizations.

As an Business Development Account Manager, you will manage a base of accounts, developing and maintaining strong relationships with key stakeholders to drive positive business outcomes using ACI Learning?s enterprise solutions. You will expand sales across your account base, leveraging ACI's products and services. As a motivated individual contributor, skilled at identifying strategic business drivers and articulating learning solutions, you will thrive in a team-based selling environment and advocate for lifelong learning.

Duties and Responsibilities:

? Facilitate a world class onboarding and implementation process for new customers.
? Drive adoption and regular usage throughout the customer lifecycle.
? Develop customer relationships that allow you to become a trusted advisor and sell our products and services throughout the organization
? Maintain high levels of satisfaction and value realization across your customer base, leading to high levels of customer retention.
? Be expert in and represent the full range of ACI Learning's Enterprise solutions.
? Partner closely with Account Executives to ensure successful onboarding of new customers and develop growth sales opportunities.
? Provide accurate and timely sales forecasts to sales leadership.
? Be an ambassador for ACI Learning's culture and values.
? Seek out opportunities for personal and professional growth.
? Self-motivated with an ability to assume responsibility and work autonomously.
? Maintain accurate and complete records of customer orientated activity in the CRM.
? Some travel is required (to be determined based business and customer needs).

Must Haves:

? Bachelor's degree or commensurate relevant experience.
? 2+ years of B2B Account Management or Customer Success experience.
? Experience in delivering learning and and/or software solutions to mid-market clients.
? Experience selling into Enterprise Businesses
? Comfortable speaking to technology

Nice to Haves:

? A passion for and track record of continuous professional development.
? Experience managing customers and consistently meeting and exceeding retention, revenue and booking goals.
? Knowledge in the application of sales, account management and customer success methodologies, processes, and techniques.
? Good customer relationship management skills, a track record of developing and sustaining strong client relationships that generate win-win outcomes.
? Gifted communicator, spoken and written; presentation skills, negotiating skills, consensus builder.
? Knowledge of subscription/SaaS business models

Why ACI Learning is Your Next Big Move

Comprehensive medical, dental, and vision coverage ? starting the 1st of the month after your hire date.

Four weeks of paid parental or medical leave, so you can focus on what matters most.

Flexible PTO policy, sick time, and eight paid holidays ? because we believe in balance.

401(k) retirement plan with immediate vesting and up to 5% matching contributions ? we invest in your future from day one.

One free course each year after 90 days ? advancing your skills is part of the job.

Tuition assistance to support your continued education and professional growth.

We are committed to the values of diversity, equity, and inclusion, and strive to ensure that it is interwoven into the fabric of our organization. We support and nourish an inclusive and welcoming environment for employees from diverse backgrounds.

At ACI Learning, we offer a competitive, experience-driven salary range that aligns with your qualifications and contributions. To that end, the posted salary range reflects our most reasonable assumption of pay for this position at the time of posting

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