Bookkeeping Software Customer Support - Remote

Responsibilities
Working Solutions seeks independent contractors experienced in bookkeeping/accounting practices and using accounting software in order to assist customers. In this program, you will help callers with questions related to accounting software processes, ledger entry, navigation, and other troubleshooting needs. Proficiency in QuickBooks Online or comparable accounting software is required. This is a remote, independent contractor role that provides customer support via phone.
Why join the WooHoo! Crew ? There are many perks to contracting with us:

Work from home: Say goodbye to commuting hassles and hello to the convenience of working from home.
Work when it's convenient for you: Flexibility is the name of the game. Schedule your own hours and enjoy the freedom of creating a schedule that works best for you.
Gain experience in different industries: Expand your skillset and broaden your horizons while providing exceptional customer service.
Supportive environment: We?re there to help so you can focus your efforts on bringing top-notch service to the customers we serve.

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Earnings Potential

Earn up to $20.40 per hour
Contractors are guaranteed a minimum of 45 minutes for each hour if available for the full 60 minutes.

Schedule

Flexible schedule opportunities - you create your own schedule!
Schedule available hours between 8 am and 8 pm CST, Monday - Friday

Skills Needed

Proficiency in QuickBooks Online or comparable accounting software.
Bookkeeping/accounting expertise to include AR, AP, journal entries, reconciliation, etc.
Customer service experience and demonstrated ability to deliver high-quality customer service over the phone in a virtual or 'brick and mortar' call center environment.
Comfort with cross-selling relevant products while addressing customer concerns.
Strong ownership of customer issues in order to take control of the situation and provide confident resolution.
Tech savvy and avid computer user.
Communicate with a friendly tone and professional demeanor.

Work Environment Requirements

Quiet, uninterrupted space
Organized desk area

Technology Requirements

Personal computer (no tablet)
Broadband internet connection, at least 10 Mbps download speed
Wired internet connection (no wi-fi or mobile internet)
Windows 10 or Windows 11 operating system
Valid antivirus software installed, running and up to date
Wired USB headset with microphone
Mac users: Mac acceptance is limited to Intel-based machines with Windows 11 installed via Apple?s Boot Camp utility.
No VPN; computers may not connect to internet services through a private VPN during Working Solutions working time. Examples: NordVPN, McAfee VPN, etc.
? Full PC requirements
Important Information
For this program, you must live and work from the United States, except CA, NY, PA, WA. We are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington. Contractors must also successfully pass a criminal background check.
Contractual Relationship: The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker?s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind. Learn more about what it means to be an independent contractor.
Job Type: Contract
Pay: $15.30 - $20.40 per hour
Schedule:

Monday to Friday

Work Location: Remote