Associate Director - Software Development

When you join VerizonYou want more out of a career. A place to share your ideas freely ? even if they?re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love ? driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together ? lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life. What you?ll be doing...The Associate Director-Software Development is responsible for leading and managing the Call Center and Store applications in Value business. The leader will be responsible for managing a highly motivated and talented team, coaching and mentoring them to deliver high quality products and services. The role requires partnering with the business units to establish goals, influence and effectively communicate the vision set by senior leadership. This includes working closely with a cross-functional team of architects, site reliability engineers, software developers to develop and deliver substantial business value through Northstar Architecture (NSA) tech stack. The ideal candidate will have a strong understanding of engineering principles and best practices, as well as experience in managing large-scale applications. Providing technical leadership and business-related subject matter expertise on large, highly complex projects on multiple channels, including Value Customer Service and distribution channelsLeading Center of Excellence for Call Center and store channels with responsibility of delivering end-to-end solutions for both Sales and Service flowsResponsible for store channels Exclusive Retail Store, Agent Retail, and National Retailers, working closely with the business partners in designing, and implementing partner programs to help partners successfully sell Value products and services. Leading and delivering programs in a product-based Agile structure. Demonstrate and be the champion of the product-based Agile methodologies. Maintaining functional/technical requirements, analyze hardware/software features and enhancements and understand system architectures, operations, end-to-end designs and device-system interactions.Managing the relationship with vendors to drive improved quality and reliability as well as on time delivery of products and services.Establishing objectives, creating road maps, and aligning with key business partners and stakeholders to ensure delivery of customer care & store organizational goals.Leading emerging technology direction, facilitating key decision points, converting requirements into working product outcomes and drive integration with various vendor products.Driving DevOps implementation including ideation, business case, design, stakeholder management, development, trials and delivery using industry standard processes and tools.Partnering with the Global Delivery teams to create and optimize cross channel experience.Delivering results within budget, time, quality and strategic and tactical key performance goals.Documenting and complying with software quality, data security and compliance processes.Creating proposals and present effectively to a diverse audience; manage stakeholders.Analyzing market and industry technology trends, adopting and discovering opportunities for growth. Developing strategies for application leads to support growth opportunities for products and services. Recommending, developing, and implementing customer experience process improvements. Resolve customer complaints in a timely manner. Deriving actionable insights from the voice of the customer. Hiring, retaining, developing high performing motivated talent and leaders both onshore and offshore. Manage teams in both direct and matrix structures. Manage multi-skilled global employees and contractors.What we're looking for:You?ll need to have:Eight or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized trainingBachelor's degree or four or more years of work experienceEven better if you have:Bachelor's degree in Computer Science or a related fieldAdvanced experience in Software DevelopmentTechnology leadership experience, including solid understanding of technology selection, architecture, and full stack implementation.Experience in people leadership of technical teamsAbility to manage and motivating a large team in order to keep up with the changing needs of the business and lead technical change and innovationAbility to successfully manage numerous projects simultaneouslyExperience delivering large scale technical and transformational projects for call centers/distribution channelsDemonstrated experience in partnering with Business and IT teams at multiple levels to drive alignment and delivery of complex problems.Ability to identify opportunities, facilitate workout sessions to ideate and generate cross functional solutions to improve IVR, IVR-digital and OMNI experiences.Experience in business process transformation, user experience optimization.Software engineering and development experience, including leading IT teams through business analysis and Agile project management.Experience managing large vendor performance and maintenance contractsExperience driving software and hardware through lab and production testingStrong knowledge of operational discipline and change control proceduresStrong presentation skills to communicate complex concepts effectively.Strong interpersonal, presentation, and writing skills Where you?ll be workingIn this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.Scheduled Weekly Hours40Equal Employment OpportunityWe?re proud to be an equal opportunity employer - and celebrate our employees? differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we?ve got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.SummaryLocation: Basking Ridge, New Jersey; Ashburn, Virginia; Irving, Texas; Irvine, California; Miami, Florida; Alpharetta, Georgia; Temple Terrace, FloridaType: Full time

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