Analyst - Air Redemption

Find your future at United! We?re reinventing what our industry looks like, and what an airline can be ? from the planes we fly to the people who fly them. When you join us, you?re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world?s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what?s next with us. Let?s define tomorrow together.

Our Marketing and Loyalty team is the strategic force behind United?s industry-leading brand and experience, supporting revenue growth by turning customers into lifelong United flyers. Our marketing communications, market research and brand teams drive travelers? familiarity and engagement with the United brand. Our product, design and service teams bring the signature United brand to life in our clubs and onboard our aircraft, ensuring a seamless, premier experience. And when customers choose United again and again, that?s because the loyalty team has been hard at work crafting an award-winning program. Our loyalty team manages United MileagePlus? building travel and lifestyle partnerships that customers can engage with every day, and works with our Star Alliance partners to ensure United can take you anywhere you want to go.

MileagePlus (MP) is the loyalty marketing division of United Airlines focused on improving member loyalty to increase engagement of our current member base as well as attract new members. MileagePlus is a dynamic, fast-paced environment with a focus on expanding our award offerings and manage them to increase the value of the loyalty program for our members and United Airlines.

This position will focus on managing, pricing and optimizing air transportation award products. Drive earnings through initiatives that include increasing product breadth and adoption, pricing, optimizing cost, coordinating marketing and promotional campaigns. The Analyst will leverage an understanding of business drivers and design strategies to manage performance of various products with an eye on improving loyalty and shifting share to United and Partner portfolios. Key Responsibilities: ? Monitor metrics including award redemption performance against plan, unit cost of redemption, interaction with other award redemption and revenue products, appeal to MP member segments and sub-segments, sensitivity to pricing and underlying drivers such as award availability ? Develop strategic action plans and optimize redemption economics to meet performance targets through pricing, marketing or other related actions ? Work with IT, Loyalty Operations and Product teams to improve or enhance redemption tools; and support enterprise projects that impact Air Redemption portfolio ? Work with Revenue Management to manage award/upgrade availability and optimize utilization ? Utilize modeling techniques and tools to determine data driven answers to core business problems for Air Redemption

NOTE: This position provides a hybrid work arrangement with the opportunity to work onsite 50% of the time at our Chicago office location and 50% remotely.

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the ?desired? qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!
What?s needed to succeed (Minimum Qualifications):
? Bachelor's Degree in Economics, Engineering, Mathematics or related analytical field or equivalent experience
? Proficient with Python or R
? Minimum of 2 years experience in an analyst role
? Proficient with Excel, PowerPoint and Access
? Ability to query (i.e. SQL) and work with large volumes of data and generate insights
? Demonstrated strategic and analytical capabilities and data driven decision making
? Effective communication skills, both oral and written
? Ability to work independently, be proactive and results oriented
? Must be legally authorized to work in the United States for any employer without sponsorship
What will help you propel from the pack (Preferred Qualifications):
? Advanced degree or MBA
? Understanding of basic machine learning principles
? 2-3 years Revenue Management or experience in loyalty program management in travel or banking
? Product management expertise
? Analytical experience (e.g. forecasting and modeling)
? Ability to synthesize data and present key findings in a concise and impactful executive summary format