American express remote jobs virtual customer care professional

Job Summary

We are seeking a dedicated Virtual Customer Care Professional to join our team at American Express. This is a remote, part-time position that offers flexible working hours, allowing you to work under 4 hours a day. The salary for this position is competitive and commensurate with experience. Our virtual environment allows you to work from anywhere in the United States while enjoying a range of benefits including Health and Dental Insurance, Paid Training, Paid Vacations, and more.

Job Description

At American Express, we pride ourselves on delivering exceptional customer service to our clients. As a Virtual Customer Care Professional, you will be the first point of contact for customers requiring assistance with their products and services. Your role will involve providing high-quality support and ensuring that customers have a seamless experience with American Express. This is not just a job; it’s an opportunity to be part of a prestigious brand known for its commitment to excellence and customer satisfaction.

As a Virtual Customer Care Professional, you will handle a variety of customer inquiries through multiple channels, including phone, email, and chat. You will be tasked with troubleshooting issues, providing information on account details, assisting with transactions, and resolving any challenging situations that may arise. Your communication skills and ability to empathize with customers will be key to your success in this role.

In addition to addressing customer inquiries, you will have the chance to contribute to the continuous improvement of our services. By providing feedback and insights based on customer interactions, you’ll help us enhance the overall customer experience. American Express values its employees and offers ongoing training and development programs to ensure you are equipped to perform at your best.

Our ideal candidate is patient, adaptable, and able to thrive in a fast-paced virtual environment. You should possess a strong sense of accountability and be committed to delivering results that align with our company? high standards. If you’re ready to embark on a rewarding career with one of the leading financial services companies, we’d love to hear from you.

Requirements

– High School Diploma or equivalent; Bachelor? degree preferred.

– Previous experience in customer service or a related field.

– Excellent verbal and written communication skills.

– Proficiency in using computers and various software applications.

– Ability to multitask and manage time effectively.

– Strong problem-solving skills and attention to detail.

– A reliable internet connection and a quiet remote working environment.

Responsibilities

– Respond to customer inquiries via phone, email, and chat in a timely manner.

– Provide accurate information about products and services.

– Assist customers with account inquiries, transactions, and service issues.

– Resolve customer complaints efficiently and effectively.

– Document customer interactions and maintain detailed records.

– Identify opportunities to improve customer satisfaction.

– Collaborate with team members to enhance service delivery.

Benefits

– Competitive salary with potential for bonuses.

– Health and dental insurance coverage.

– Paid training and ongoing professional development.

– Paid time off and vacation days.

– Flexible work schedule.

– Employee discounts on various products and services.

– Access to health and wellness programs.

Educational Qualifications

– A high school diploma is required; a bachelor? degree is preferred.

Experience

Prior experience in customer service, particularly in a virtual or remote setting, is advantageous but not strictly necessary. We value enthusiasm and the willingness to learn.

Company Overview

American Express is a globally integrated payments company that provides businesses and consumers with access to products, insights, and experiences that enrich lives and build business success. We operate with a customer-first approach and have established ourselves as a leader in customer service. At American Express, we foster a diverse and inclusive culture that encourages innovative thinking and collaboration. Join us and be part of a team that is shaping the future of financial services while delivering outstanding experiences to our customers.

Apply Job!