American Express Customer Support (Remote/Virtual/Work From Home)

Job Description

American Express Customer Support (Remote/Virtual/Work From Home)

Job Responsibilities: Customer Experience Concierge

Salary: $20-30 /Hour

Company: American Express

Location: Pennsylvania, USA

Educational Requirements: Graduate

Full Job Description :

The job of the Part Administration Proficient (MSP) will be to convey better help than Card Individuals visiting the American Express Centurion Parlor, situated in the Philadelphia Global Air terminal. MSPs will be the substance of American Express to our clients, going about as ministers of the brand. Functioning as a strong group, they will can invigorate our clients and follow through on the brand guarantee. An effective MSP inside the Centurion Parlor will have an enthusiasm for conveying unprecedented support of our best Card Individuals, in a client confronting climate. Our MSPs are exceptionally talented and propelled, giving travel, card, attendant and way of life administrations to American Express Card Individuals. Going about as a specialist, our MSPs will fit our items and administrations to help Card Individuals with their nearby requirements and extending their relationship with American Express.

It is our central goal to become crucial for our Card Individuals by giving separated items and administrations. It is our obligation to make Enrollment become completely awake consistently. MSPs do this by:

Inviting and giving admittance to our Card Individuals upon landing in gathering
Being responsible and taking responsibility for client?s insight from start to finish
Making creative ways of settling clients? issues or worries to win their image unwaveringness; at last making steadfast aficionado out of the client
Utilizing the Client First way of thinking in addressing clients? requirements and assumptions
Giving attendant and way of life proposal
Giving travel discussion and insignificant reservation help
Obliging necessities of our Card Individuals, by banding together with our food and refreshment relax accomplices
Capabilities:

An effective competitor will have the accompanying capabilities:

Carrier, parlor or travel industry experience is liked (Travel reservation experience an or more)
Enthusiasm for overhauling clients with proactive arrangements
Excellent relational abilities, pleasing the client with each and every communication
The capacity to pay attention to the client?s necessities, thus proposing certain suggestions, bringing about high fulfillment from the client with the assistance they got
Should show the highest level of impressive skill and keep an uplifting perspective in all collaborations
The capacity to depend and team up with your partners is fundamental, as the parlor is an extremely dynamic, quick moving, group climate
Capacity to pursue choices rapidly and really, when unforeseen circumstances might emerge, putting the Card Individuals? involvement with the very front of all that you do
Should be creative and fit for involving the Web really while giving help with an up close and personal client climate
Capacity to use and change from various innovation stages easily
Adjust to a consistently changing climate and being versatile
Capacity to work adaptable movements including evenings, ends of the week, and occasions is fundamental
Light to direct lifting might be expected for specific work errands

We back our associates and their friends and family with advantages and projects that help their comprehensive prosperity. That implies we focus on their physical, monetary, and psychological wellness through each phase of life. Benefits include:

Serious base compensations
Extra impetuses
6% Organization Match on retirement investment funds plan
Free monetary instructing and monetary prosperity support
Exhaustive clinical, dental, vision, life coverage, and incapacity benefits
Adaptable work game plans and timetables with cross breed and virtual choices with Amex Flex
20+ weeks paid parental leave for all guardians, paying little heed to orientation, presented for pregnancy, reception or surrogacy
Free admittance to worldwide on location health focuses set up with attendants and specialists (contingent upon area)
Free and secret guiding help through our Solid Personalities program
Profession improvement and preparing open doors

American Express is an equivalent open door business and pursues work choices regardless of race, variety, religion, sex, sexual direction, orientation character, public beginning, veteran status, handicap status, age, or some other status safeguarded by regulation.

We back our partners with the help they need to flourish, expertly and by and by. That is the reason we have Amex Flex, our venture working model that gives more noteworthy adaptability to partners while guaranteeing we protect the significant parts of our remarkable in-person culture. Contingent upon job and business needs, partners will either work nearby, in a half and half model (mix of in-office and virtual days) or completely essentially.

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