american airlines careers customer support jamaica

Full expected set of responsibilities
Introduction
Might it be said that you are prepared to investigate a universe of conceivable outcomes, both at work and during your downtime? Join our American Aircrafts family, and you'll venture to the far corners of the planet, develop your mastery and become the most ideal variant of you. You will have the time of your life, learn new skills, advance your... career, and take on challenges with grace as you begin a new journey. Go ahead and improve both your own and work life and bounce ready!

Why this job is great for you The Customer Service Agent deals with customers in a professional, efficient, friendly way. The starting salary is $19.07/hour.

What you'll do
These are the fundamental elements of the gig

This rundown is expected to mirror the present place of employment yet there might be extra fundamental capabilities (and unimportant work works) that are not referred to. When it is in the best interest of the company's operations, management will alter the position or require additional work to be done, always keeping in mind any legal responsibilities, such as those related to collective bargaining.

Passenger tickets can be issued, reissued, and refunded. Flight reservations can be booked, ticketed, and confirmed. Passengers can be rebooked on overbooked flights and during irregular operations. Passengers can check in and have their seats assigned (except curbside), and they can get upgrades and vouchers for hotel accommodations, meals, and transportation.

Assist passengers with self-service kiosk check-in and kiosk baggage processing at ticket counters Queue lines at ticket counter kiosks and ticket counters Clear/verify international documents at kiosks in the ticket counter area and activation stations Accept and activate passengers' self-tagged bags at activation stations Assist customers needing special assistance or in-station; assist in boarding, deplaning, and transporting non-ambulant passengers, passengers requiring special assistance, and/or unaccompanied minors. Perform customer service tasks related to the management of regional flights and contractor/ground handling agreements or contracts. Maintain a regular and predictable presence on the premises, including meeting any overtime requirements that are required.

Provide quality customer service in a professional manner and in accordance with American's guidelines. Respond to and assist passengers during security and/or emergency situations.
Follow the company's rules, procedures, and standards for performance.
Follow government regulations (such as DOT, FAA, and TSA), complete job-related training, utilize multiple internal resources and systems, and adhere to company policy regarding uniforms. Reasonable accommodations may be made for individuals with disabilities who meet certain criteria.

You can also, depending on the size of your airport, do the following:

Assist international passengers through customs and immigration, including baggage recheck, Deliver boarding passes, international flight documents, and customs/immigration forms All you'll need for success Minimum Qualifications: Education and Prior Job Experience High school diploma or GED or international equivalent Bilingual language skills required in some locations Valid driver's license as required by local authorities Must pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable Must be able to secure

Travel Benefits: Are you ready to see the world? Our global network offers over 6,800 daily flights to 365 destinations for you, your loved ones, and friends.

Medical advantages: On the very beginning, you'll approach your wellbeing, dental, solution and vision advantages to assist you with remaining great. We also provide flexible spending accounts, virtual doctor visits, and other services.
Wellness initiatives: We want you to be the best version of yourself, which is why our wellness programs give you everything you need to succeed.

The 401(k) plan: Employer contributions to your 401(k) program are available after one year of employment, depending on the workgroup.

Additional Advantages: Inclusion and diversity are the foundation of the dynamic workforce at American Airlines, from the team members we hire to the customers we serve. Other great benefits include discounts on hotels, cars, cruises, and more, as well as our Employee Assistance Program and pet insurance. Our 20 or more Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders, assisting team members in reaching their full potential, and creating an inclusive work environment to meet and exceed the needs of our diverse global community.

Are you prepared to experience a tremendous sense of pride and fulfillment as you contribute to the smooth operation of the world's largest airline while providing care to individuals on their journeys through life? At American, you can be yourself.

Benefits of Remote Jobs
Flexibility: Employees can often choose their working hours, making it easier to balance personal and professional commitments.

Reduced Commuting: Eliminating the daily commute saves time and money, leading to increased productivity and less stress.

Access to a Broader Talent Pool: Employers can recruit talent from anywhere, not limited to local candidates.

Cost Savings: Companies can save on overhead costs related to office space, utilities, and supplies, while employees save on commuting and work-related expenses.

Increased Productivity: Many remote workers report higher levels of productivity due to fewer office distractions.

Improved Work-Life Balance: The flexibility of remote work can lead to a healthier work-life balance, reducing burnout.

Diverse Work Environment: Remote work often fosters a diverse workforce, as employees can come from various geographic and cultural backgrounds.

Qualifications for Remote Jobs
Technical Skills: Depending on the role, proficiency in specific software, tools, or programming languages is often required.

Self-Discipline: The ability to stay focused and manage time effectively without direct supervision is crucial.

Communication Skills: Strong written and verbal communication skills are essential for collaborating with team members and clients remotely.

Problem-Solving Abilities: Employees should be able to tackle challenges and find solutions independently.

Adaptability: Being open to learning new tools and adjusting to different work environments or tasks is important.

Prior Experience: Many remote positions prefer candidates with previous remote work experience or relevant industry experience.

Organizational Skills: The ability to manage multiple tasks and prioritize effectively is critical for success in a remote setting.

american airlines careers customer support jamaica

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