Amazon Connect(with Terraforms)

Job Title: Amazon Connect Engineer (Terraform Specialist) Location: Remote,USA Employment Type:Contract Job Summary
We are seeking a skilled and experienced Amazon Connect Engineer with expertise in Terraform to design, implement, and manage scalable cloud-based contact center solutions. The ideal candidate will have hands-on experience in deploying and customizing Amazon Connect environments, integrating with other AWS services, and automating infrastructure using Infrastructure as Code (IaC) tools like Terraform.
Key Responsibilities
? Amazon Connect Implementation:
? Design, configure, and deploy Amazon Connect contact center solutions to meet business needs.
? Build and optimize contact flows, IVRs, routing profiles, and queues.
? Integrate Amazon Connect with other AWS services, including Lambda, DynamoDB, S3, and CloudWatch.
? Implement solutions for call recording, sentiment analysis, and reporting using tools like Contact Lens and CloudWatch Metrics.
? Terraform Automation:
? Develop and maintain Terraform scripts to automate Amazon Connect infrastructure deployment and management.
? Create reusable Terraform modules to enable efficient and consistent provisioning.
? Ensure Terraform code is modular, secure, and adheres to best practices.
? Integration & Development:
? Collaborate with development teams to integrate Amazon Connect with external CRMs (e.g., Salesforce, Zendesk) and third-party systems.
? Write and optimize AWS Lambda functions using Python or Node.js for custom workflows and event triggers.
? Monitoring & Optimization:
? Monitor Amazon Connect performance, troubleshoot issues, and optimize configurations for efficiency and scalability.
? Use analytics tools to measure performance metrics and implement improvements.
? Documentation & Collaboration:
? Create detailed documentation for infrastructure designs, Terraform modules, and operational processes.
? Work closely with cross-functional teams, including DevOps, software development, and customer support teams.
Required Skills and Qualifications
? Amazon Connect Expertise:
? Proven experience implementing and managing Amazon Connect solutions.
? In-depth knowledge of contact flow design, IVRs, and queue/routing configurations.
? Terraform Proficiency:
? Hands-on experience creating and maintaining Terraform scripts for AWS infrastructure.
? Familiarity with Terraform best practices, state management, and version control tools like Git.
? AWS Knowledge:
? Strong understanding of AWS services, including Lambda, DynamoDB, S3, CloudWatch, and IAM.
? AWS certification (Solutions Architect, Developer, or Advanced Networking) is a plus.
? Programming Skills:
? Proficiency in Python or Node.js for developing Lambda functions and custom scripts.
? Soft Skills:
? Strong problem-solving and analytical skills.
? Excellent communication and collaboration abilities.
? Detail-oriented with the ability to document and present solutions clearly.
Preferred Qualifications
? Experience with CI/CD pipelines and tools like Jenkins, GitLab, or AWS CodePipeline.
? Knowledge of VoIP, SIP, and telephony integrations.
? Familiarity with AWS CloudFormation and API Gateway for advanced solutions.
? Understanding of security and compliance best practices (e.g., GDPR, HIPAA).
Benefits
? Competitive rate
? Opportunity to work with cutting-edge cloud technologies.
? Flexible work schedule and remote options.
? Professional development and AWS certification support.