AirBNB Customer Service Representatives-Work from Home (Hiring Now)

Job Summary

Job Type: Full-time

Salary: $15 – $20 per hour

Company: AirBNB

Location: Remote (Work from Home)

Benefits: Competitive salary, Health insurance, Paid time off, Professional development opportunities

Description

Are you passionate about providing exceptional customer service and have a knack for problem-solving? AirBNB is seeking dedicated and enthusiastic Customer Service Representatives to join our remote team. As a Customer Service Representative, you will be the first point of contact for our hosts and guests, ensuring their experience with AirBNB is seamless and enjoyable.

Requirements

• Previous experience in customer service or call center environments is preferred


• Excellent communication skills, both written and verbal


• Ability to multitask and manage time effectively


• Strong problem-solving skills and attention to detail


• Proficient in using computers and various software applications


• Reliable high-speed internet connection


• Ability to work flexible hours, including evenings and weekends

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner


• Resolve customer issues and complaints with efficiency and empathy


• Provide accurate information about reservations, policies, and services


• Assist hosts with listing management and guest communication


• Document and track customer interactions and issues in our CRM system


• Collaborate with other team members to ensure high-quality service


• Stay updated on company policies and procedures to provide accurate information

Benefits

• Competitive salary with opportunities for bonuses


• Health, dental, and vision insurance


• Paid time off and holidays


• Professional development and training programs


• Work from the comfort of your home


• Supportive and inclusive company culture

Educational Qualifications

• High school diploma or equivalent required


• Associate?s or bachelor?s degree in a related field preferred

Company Overview

AirBNB is a global platform that allows people to discover and book unique accommodations around the world. Our mission is to create a world where anyone can belong anywhere. We are committed to fostering a diverse and inclusive workplace and believe in the power of community and hospitality. Join us and be part of a team that is making travel more accessible and enjoyable for everyone.

If you are ready to take the next step in your career and make a positive impact, apply now to become an AirBNB Customer Service Representative!

How to Apply

To apply, please send your resume and a cover letter detailing your experience and why you would be a great fit for this role to careers@airbnb.com. We look forward to hearing from you!

Apply Job!