Aetna Customer Support Job From Home Remote ? MySmartPros

Aetna Customer Support Job From Home Remote

Job Responsibilities: Customer Service Representative

Salary: $20-30 /Hour

Company: Aetna

Location: Nashville, USA

Educational Requirements: Graduate

Full Job Description :

Carry your heart to work at CVS Wellbeing! Our Client Care division of CVS Wellbeing's Drug store Advantage Supervisor business is recruiting 100s of Client Care Agents in your space!

Might it be said that you are keen on an adaptable plan for getting work done and living in the province of Tennessee? An open door where you can adjust needs in and beyond work while being focused on conveying heart-driven support of our great many arrangement individuals? Provided that this is true, think about this job at CVS Wellbeing, a Fortune 4 organization. We are presently recruiting Client Care support groups for the Drug Store Advantage Supervisor (PBM) division of CVS Wellbeing.

In this job, you will help individuals with their drug store benefit plans. You will accept inbound calls and answer questions concerning remedy protection, drug inclusion, and mail request solutions so our individuals better figure out their inclusion and choices. Through your abilities and information, you will offer the arrangements expected to assist with improving their medical care insight. You will have the potential chance to dive deeper into medical care while growing your encounters, and opening ways to extra open doors inside CVS!

This position is completely distant from WFH. You should meet WFH standards including keeping up with your web with supported speed necessities, a secure work area liberated from interruptions, and a virtual office investigation. Adherence to HIPAA and legislative consistency is expected in this job.

Required Capabilities

?1-year experience associating with clients (for example call focus, retail, client assistance climate, cordiality industry, military experience)

?PC capability in Windows-based applications

?Should live within 150 miles of Nashville

Favored Capabilities

?Capacity to issue settle in a positive, useful way

?Open to connecting with clients in a patient, supportive way that shows a certifiable worry for further developing the client's personal satisfaction

?Unwavering quality and consistency with booking norms

?Capacity to show persistence and compassion and express confirmation and certainty

?Solid client care abilities, including considerate phone manners and impressive skill

?Solid oral, relational, and relational abilities

Business Outline

Carry your heart to CVS Wellbeing All of us at CVS Wellbeing share a solitary, clear reason: Carrying our heart to each snapshot of your well-being. This reason directs our obligation to convey upgraded human-driven medical services for a quickly influencing world. Moored in our image ? with the heart at its middle ? our motivation sends an individual message that how we convey our administrations is similarly pretty much as significant as what we convey. Our Heart At Work Behaviors? supports this reason. We need every individual who works at CVS Wellbeing to feel engaged by the job they play in changing our way of life and speeding up our capacity to enhance and convey answers to make medical care more private, advantageous, and reasonable. We endeavor to advance and support a culture of variety, consideration, and having a place consistently. CVS Wellbeing is a governmental policy regarding minorities in society boss and is an equivalent open door manager, similar to the doctor-possessed organizations for which CVS Wellbeing gives the board administrations. We don't segregate in enlisting, recruiting, advancement, or some other faculty activity in light of race, nationality, variety, public beginning, sex/orientation, sexual direction, orientation personality or articulation, religion, age, handicap, safeguarded veteran status, or some other trademark safeguarded by relevant government, state, or neighborhood regulation. We gladly support and energize individuals with military experience (dynamic, veterans, reservists, and Public watchmen) as well as military companions to go after CVS Wellbeing position valuable open doors.

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Compliance with labor laws: Companies in the United States are required to comply with various labor laws, such as the Fair Labor Standards Act (FLSA), which establishes minimum wage, overtime pay, and child labor standards. They must also adhere to laws related to workplace safety and health, including the Occupational Safety and Health Act (OSHA).
Equal employment opportunity: Companies are expected to provide equal employment opportunities to all individuals, regardless of their race, color, religion, sex, national origin, age, disability, or genetic information. This includes complying with laws such as Title VII of the Civil Rights Act of 1964 and the Americans with Disabilities Act (ADA).
Payroll and tax obligations: Companies are responsible for properly handling payroll, including calculating and withholding taxes from employees' wages, and submitting the required tax payments to federal, state, and local tax authorities. They must also provide employees with necessary tax forms, such as W-2s.
Workplace safety and security: Companies must provide a safe and secure work environment for their employees. This includes implementing safety protocols, providing necessary safety training, maintaining equipment and facilities, and addressing potential hazards.
Non-discrimination and harassment policies: Many companies have policies in place to prevent discrimination and harassment in the workplace. These policies often include procedures for reporting and addressing complaints, as well as consequences for violators.
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Ethical conduct and corporate social responsibility: Companies are encouraged to conduct their business ethically and responsibly. This may include promoting fair trade practices, adhering to environmental regulations, supporting social causes, and practicing transparency in their operations.
Aetna Customer Support Job From Home Remote