Aetna Customer Service Rep Job Description ? MySmartPros

Aetna Customer Service Rep Job Description

Job Responsibilities: Customer Service Representative

Salary: $20-30 /Hour

Company: Aetna

Location: New York, USA

Educational Requirements: Bachelor Degree

Full Job Description :

The job of the Client care Delegate is to be a client engaged, considerate, sympathetic, administration proficient, who successfully utilizes information on plans, items, methods and frameworks to give data and resolve issues, bringing about improved consumer loyalty and maintenance. This is a Work From Home job situated in the territory of Pennsylva

The Client care Delegate position is Aetna's window to our individuals, suppliers, doctors and emergency clinics.

As a Client support Delegate, the picture you project via phone and how you handle what is happening is the public's impression of Aetna. We give a human association when it is required most.

Required Capabilities

• Experience in a creation climate.

• Client care encounters in an exchange based climate, for example, a call place or retail store liked, showing skill to be sympathetic and empathetic.

• Solid correspondence and critical thinking abilities

• Sympathy towards clients' requirements and concerns

• Solid PC route and composing abilities

• Capacity to deal with various errands in an exchange/high volume-based climate

Favored Capabilities

• Health care coverage experience favored however not needed

• Microsoft Office Suite

• No less than one year in a call place setting

Business Outline

Carry your heart to CVS Wellbeing All of us at CVS Wellbeing shares a solitary, clear reason: Carrying our heart to each snapshot of your wellbeing. This reason directs our obligation to convey upgraded human-driven medical care for a quickly impacting world. Moored in our image ? with heart at its middle ? our motivation sends an individual message that how we convey our administrations is similarly pretty much as significant as what we convey. Our Heart At Work Behaviors? support this reason. We need each and every individual who works at CVS Wellbeing to feel enabled by the job they play in changing our way of life and speeding up our capacity to enhance and convey answers for make medical care more private, helpful and reasonable. We endeavor to advance and support a culture of variety, consideration and having a place consistently. CVS Wellbeing is a governmental policy regarding minorities in society manager, and is an equivalent open door boss, similar to the doctor claimed organizations for which CVS Wellbeing gives the board administrations. We don't separate in selecting, employing, advancement, or some other work force activity in view of race, identity, variety, public beginning, sex/orientation, sexual direction, orientation personality or articulation, religion, age, handicap, safeguarded veteran status, or some other trademark safeguarded by relevant government, state, or neighborhood regulation. We gladly support and empower individuals with military experience (dynamic, veterans, reservists and Public Gatekeeper) as well as military mates to go after CVS Wellbeing position potential open doors.

While the specific rules and responsibilities of companies in the United States can vary depending on factors such as industry, size, and location, there are some common rules and responsibilities that many companies adhere to. Here are a few examples:

Compliance with labor laws: Companies in the United States are required to comply with various labor laws, such as the Fair Labor Standards Act (FLSA), which establishes minimum wage, overtime pay, and child labor standards. They must also adhere to laws related to workplace safety and health, including the Occupational Safety and Health Act (OSHA).
Equal employment opportunity: Companies are expected to provide equal employment opportunities to all individuals, regardless of their race, color, religion, sex, national origin, age, disability, or genetic information. This includes complying with laws such as Title VII of the Civil Rights Act of 1964 and the Americans with Disabilities Act (ADA).
Payroll and tax obligations: Companies are responsible for properly handling payroll, including calculating and withholding taxes from employees' wages, and submitting the required tax payments to federal, state, and local tax authorities. They must also provide employees with necessary tax forms, such as W-2s.
Workplace safety and security: Companies must provide a safe and secure work environment for their employees. This includes implementing safety protocols, providing necessary safety training, maintaining equipment and facilities, and addressing potential hazards.
Non-discrimination and harassment policies: Many companies have policies in place to prevent discrimination and harassment in the workplace. These policies often include procedures for reporting and addressing complaints, as well as consequences for violators.
Privacy and data protection: Companies are expected to handle the personal and sensitive information of their employees and customers responsibly. This may involve implementing measures to protect data privacy, complying with applicable data protection laws, and informing individuals about the collection, use, and storage of their personal information.
Ethical conduct and corporate social responsibility: Companies are encouraged to conduct their business ethically and responsibly. This may include promoting fair trade practices, adhering to environmental regulations, supporting social causes, and practicing transparency in their operations.
Aetna Customer Service Rep Job Description