Account Support Assistant - Work from home

? *Job Title: Account Support Assistant - Work from Home**
? *Company: Coca-Cola European Partners**
? *Location: San Jose, California, US...
? *Job Type: Part-Time**
? *Seniority: Associate Level**
? *Years of Experience: 2**

• --
? *Overview:**Coca-Cola European Partners is dedicated to enhancing our customers' experience and driving growth through exceptional service. We are seeking a motivated and detail-oriented Account Support Assistant to join our team. This part-time, associate-level position can be performed from the comfort of your home, offering flexibility while playing a vital role in our operations.

• --
? *Responsibilities:**

The Account Support Assistant will assist in various tasks that ensure our account operations run smoothly and efficiently. The primary responsibilities include but are not limited to:

1. **Customer Support:**
• Respond promptly to customer inquiries via email, phone, and online chats.
• Provide product information, troubleshoot issues, and resolve customer complaints effectively.
• Maintain a high level of professionalism and courtesy in all interactions.

2. **Account Management:**
• Assist account managers in maintaining accurate and updated account information.
• Prepare and process customer orders, invoices, and billing queries with attention to detail.
• Monitor account activity and proactively identify opportunities for customer engagement.

3. **Data Entry and Maintenance:**
• Input and maintain accurate records of customer interactions, order processing, and account updates in CRM and other databases.
• Support the process of generating reports on account performance and customer feedback.

4. **Communication and Coordination:**
• Collaborate with cross-functional teams, including sales, marketing, and logistics, to support customer needs and account strategies.
• Schedule and coordinate meetings, calls, and follow-ups with clients and internal teams as needed.

5. **Continuous Improvement:**
• Provide feedback on processes for improvement and contribute to initiatives that enhance customer satisfaction and operational efficiency.
• Stay updated on company products and services to provide accurate information to customers.

6. **Administrative Support:**
• Assist with routine administrative tasks such as filing, documentation, and maintaining records.
• Manage incoming documentation and correspondence related to accounts.

• --
? *Requirements:**? *Education and Experience:**
• Associates degree or equivalent from an accredited institution preferred.
• Minimum of 2 years of experience in customer service, account management, or administrative support.
? *Skills and Competencies:**
• Reliable and confident in addressing customer needs and resolving issues.
• Strong decision-making skills, allowing for quick and effective responses to customer inquiries.
• Adaptability to changing priorities and task requirements in a fast-paced environment.
? *Technical Proficiencies:**
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience with CRM software and other data management tools.
• Strong typing and data entry skills.
? Personal Attributes:*
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational abilities.
• Demonstrated ability to work independently and manage time effectively.

• --
? *Benefits:**
• Competitive retirement plan.
• Access to free food and beverages from Coca-Cola products.
• Opportunities for visa sponsorship for eligible candidates.
• Supportive work environment that promotes work-life balance and employee well-being.

• --
? *Working Environment:**At Coca-Cola European Partners, we believe in fostering an environment that promotes work-life balance and prioritizes the well-being of our employees. We're committed to providing a supportive workspace that acknowledges individual needs and encourages collaboration, creativity, and growth.

• --
? *Application Deadline:**Please submit your application by **November 3, 2024**.

• --
? *Equal Opportunity Statement:**Coca-Cola European Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Original job Account Support Assistant - Work from home posted on GrabJobs ? To flag any issues with this job please use the Report Job button on GrabJobs

Apply Job!