Account Manager(Sales/BD - US Shift)

Uplift with Uplers & Mavlers

Uplers, originated as an outsourcing firm in 2012, evolved to offer innovative solutions beyond expertise. Uplers is a pioneering talent matchmaking platform that bridges the gap between global companies and top-tier Indian professionals, redefining remote hiring through robust technical skill assessments tailored to specific roles. Uplers seamlessly align talent with clients' cultural values and identity.

Mavlers is a subbrand of Uplers and is full -service digital marketing and technology partner delivering impeccable projects and helping build flexible teams.

?10+ Years of Experience

?650+ Marketers and Developers

?7000+ Clients

Role - Account Manager

Shift - US shift (6 pm to 5 am -would be 9 hours but exact start timing would be fixed after onboading)

Location - Remote

Gender preference - Males

Requirements -

Experience -

Must have minimum 2 years experience in Managing 20+ Active US Accounts

Must have experience in selling the... following services - Web Development, WordPress, SEO, SMO, SEM, PPC, GA4, HTML, Email Marketing.

Skills Required:-

Experienced in managing all aspects of the sales process, from approaching customers to closing deals, including creating presentations, proposals, and negotiating terms.

Excellent verbal and written communication skills.

Strong problem-solving and critical thinking abilities.

Proficiency in CRM tools like Hubspot and MS Office, including PowerPoint.

Ability to multitask, prioritize tasks, and work well in a team environment.

Enthusiastic about building relationships and delivering excellent customer service.

Key Responsibilities:

Client Understanding & Solutions:

Develop a deep understanding of client's requirements and business objectives to offer solutions that align with their goals.

Prepare accurate project estimates and set realistic expectations with clients.

Account Planning & Strategy:

Build comprehensive account plans, identifying key relationships and growth opportunities in alignment with Mavlers' strategic direction.

Manage all aspects of the sales process, from approaching customers to closing deals, including creating presentations, proposals, and negotiating terms.

Customer Onboarding & Project Kick-Off:

Lead the customer onboarding process, ensuring a smooth transition from sales to delivery.

Kick-off projects effectively, aligning client expectations with the delivery team's capabilities.

Relationship Management & Growth:

Build and maintain long-term relationships with high-potential clients, ensuring a superior customer experience at every touchpoint.

Proactively manage and grow client accounts by identifying opportunities for upselling and cross-selling Mavlers' services.

Issue Resolution & Trust Building:

Identify potential risks and challenges early, addressing them proactively to maintain client trust.

Collaborate with technical and delivery teams to resolve any issues and ensure the highest quality of service.

Team Collaboration:

Act as a liaison between clients and the delivery team, ensuring clear communication of client needs and alignment with service delivery.

Foster strong cross-functional collaboration to meet client objectives and deadlines.

Portfolio Management:

Manage a portfolio of accounts, driving revenue growth by owning the entire opportunity management cycle?from identifying business opportunities to service delivery and negotiations.

Ensure all paperwork, including Scope Agreements, Service Agreements, and NDAs, is processed and managed efficiently.

Performance & Reporting:

Use CRM tools like Hubspot and internal applications to track and report on account activities and client interactions.

Prepare and deliver reports and presentations to both clients and senior management, showcasing account performance and growth opportunities.

Target Achievement:

Meet and exceed defined targets and KPIs, contributing to the overall success of the client services team.

Client Understanding & Solutions:

Develop a deep understanding of client's requirements and business objectives to offer solutions that align with their goals.

Prepare accurate project estimates and set realistic expectations with clients.

Account Planning & Strategy:

Build comprehensive account plans, identifying key relationships and growth opportunities in alignment with Mavlers' strategic direction.

Manage all aspects of the sales process, from approaching customers to closing deals, including creating presentations, proposals, and negotiating terms.

Customer Onboarding & Project Kick-Off:

Lead the customer onboarding process, ensuring a smooth transition from sales to delivery.

Kick-off projects effectively, aligning client expectations with the delivery team's capabilities.

Relationship Management & Growth:

Build and maintain long-term relationships with high-potential clients, ensuring a superior customer experience at every touchpoint.

Proactively manage and grow client accounts by identifying opportunities for upselling and cross-selling Mavlers' services.

Issue Resolution & Trust Building:

Identify potential risks and challenges early, addressing them proactively to maintain client trust.

Collaborate with technical and delivery teams to resolve any issues and ensure the highest quality of service.

Team Collaboration:

Act as a liaison between clients and the delivery team, ensuring clear communication of client needs and alignment with service delivery.

Foster strong cross-functional collaboration to meet client objectives and deadlines.

Portfolio Management:

Manage a portfolio of accounts, driving revenue growth by owning the entire opportunity management cycle?from identifying business opportunities to service delivery and negotiations.

Ensure all paperwork, including Scope Agreements, Service Agreements, and NDAs, is processed and managed efficiently.

Performance & Reporting:

Use CRM tools like Hubspot and internal applications to track and report on account activities and client interactions.

Prepare and deliver reports and presentations to both clients and senior management, showcasing account performance and growth opportunities.

Target Achievement:

Meet and exceed defined targets and KPIs, contributing to the overall success of the client services team

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