Remote Virtual Chat Support Specialist (Quick Apply)

Remote Virtual Chat Support Specialist (Quick Apply)

Job Summary...

American Express is seeking a dedicated and customer-focused individual to join our team as a Remote Virtual Chat Support Specialist. This is a full-time position offering a competitive salary. The role provides the flexibility of working remotely, allowing you to balance your personal and professional life. Our working hours are designed to offer a flexible schedule, ensuring you can manage your time effectively. As part of our team, you?ll enjoy a comprehensive benefits package including Health, Dental, Paid Training, and Paid Vacations.

Job Description

As a Remote Virtual Chat Support Specialist at American Express, you will be the first point of contact for our customers, providing exceptional support through our chat platform. Your primary responsibility will be to resolve customer inquiries, troubleshoot issues, and ensure a seamless experience for our clients. You will be part of a dynamic team that values communication, problem-solving, and customer satisfaction.

This role is ideal for individuals who are passionate about helping others, possess excellent communication skills, and have a knack for technology. You will receive thorough training and continuous support to ensure you are well-equipped to handle customer interactions effectively.

In this role, your key focus will be on delivering high-quality service and building lasting relationships with our customers. You will collaborate with various departments to resolve issues and provide comprehensive solutions, ensuring customer satisfaction.

Requirements

1. Strong written communication skills.

2. Ability to multitask and manage time effectively.

3. Proficient in using chat platforms and CRM software.

4. High school diploma or equivalent.

5. Previous experience in customer service or support roles.

6. Ability to work independently in a remote environment.

7. Strong problem-solving skills and attention to detail.

8. Basic understanding of American Express products and services (preferred).

Responsibilities

1. Engage with customers through the chat platform to resolve inquiries and issues.

2. Provide accurate and timely information to customers.

3. Troubleshoot and resolve technical problems.

4. Escalate complex issues to appropriate departments when necessary.

5. Maintain detailed and accurate records of customer interactions.

6. Collaborate with team members to improve the customer experience.

7. Meet performance metrics and targets set by the company.

Benefits

? Comprehensive Health and Dental Insurance.

? Paid Training and continuous learning opportunities.

? Paid Vacations and holidays.

? Flexible work schedule.

? Remote work environment.

? Employee assistance programs.

? Opportunities for career advancement.

Educational Qualifications

? High school diploma or equivalent required.

? Additional certifications in customer service or related fields are a plus.

Experience

? Previous experience in customer service, support, or a related field is preferred.

? Experience with chat support systems and CRM software is advantageous.

Company Overview

American Express is a globally recognized financial services company dedicated to providing exceptional customer experiences. We offer a wide range of products and services, including credit cards, travel services, and financial advice. Our commitment to innovation and excellence has made us a leader in the industry. As part of our team, you will have the opportunity to grow your career in a supportive and dynamic environment. Join us and be part of a company that values its employees and strives to make a positive impact on the world.

Apply now to become a part of the American Express family and take the next step in your career as a Remote Virtual Chat Support Specialist!

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