Customer Service Analyst (APEX)

Salary

$60,000 plus 5% bonus

Location

Remote, USA

This is a permanent, full time vacancy that will close in a month at 23:59 BST.

The Vacancy

Are you ready to elevate your career in payroll and HR technology? At Apex Human Capital Management (HCM), we are proud to be recognized for four consecutive years on the INC 5000?s list of fastest-growing companies in the U.S. As a market leader in cloud-based payroll and HR solutions, we empower over 300 payroll service firms nationwide with cutting-edge technology that drives productivity and success.

We are seeking an experienced Payroll Software Support Specialist to join our dynamic team! In this crucial role, you will ensure our end users have the support they need to accomplish their organizational tasks efficiently. Your expertise will help us maintain our commitment to outstanding customer service and operational excellence.

What will you be doing?
? Support and Troubleshoot: Field incoming help requests from end users via... phone and tickets, providing courteous and effective assistance.
? Problem-Solving: Determine functional specifications for software systems and programs, documenting, analyzing, and testing to resolve user issues.
? Prioritize Requests: Schedule and prioritize problems, escalating to the appropriate technician or department as needed.
? Documentation: Record, track, and document the entire problem-solving process, noting all decisions and actions taken until resolution.
? Diagnostics: Apply diagnostic utilities to analyze software functionalities for effective troubleshooting.
? Software Testing: Test new software products and releases to ensure issues are adequately resolved.
? Training Development: Create and document help files, tutorials, and release notes to enhance user experience.
? Training Delivery: Prepare and deliver training sessions?online, on-site, and off-site?to customers, ensuring they are well-equipped to use our products.

What are we looking for?
? Education: Bachelor?s degree preferred.
? Experience: Relevant experience in payroll or HCM software is preferred.
? Technical Skills: Strong computer skills with the ability to read, analyze, and interpret policies, documents, and regulations.
? Communication: Excellent verbal and written communication skills, with the ability to establish rapport and respond effectively to various audiences.
? Team Player: Ability to work independently and collaboratively in a fast-paced environment, managing multiple tasks with attention to detail and time management.
? Problem Solver: Strong analytical skills to address practical problems and navigate various challenges.

Why Join Us?
? Career Growth: Be part of an innovative company that values your professional development and offers numerous opportunities for advancement.
? Impactful Work: Play a vital role in delivering exceptional support to our clients, directly contributing to their success.
? Supportive Culture: Join a collaborative team where your ideas are valued, and your contributions matter.

Excited to make a difference? We want to hear from you!

Apply Now! Don?t miss this fantastic opportunity to advance your career with Apex HCM. Due to high demand, we encourage you to apply as soon as possible.

About IRIS

As one of the UK?s largest privately held software companies, IRIS Software Group exists to simplify the lives of businesses, schools and organisations.

IRIS provides software solutions and services that substantially enhance operational compliance, efficiency and accuracy, empowering the users of our technology to look forward with certainty and confidence.

Over 4 million parents use our software to connect with their child?s school, 18% of UK employees are paid via an IRIS payroll solution, 50,000 SMEs use IRIS cloud bookkeeping and 21,000 firms rely on us for legislative compliance.

Our operational software is the invisible but essential beating heart of our customers? businesses, supporting them in a range of objectives, from maintaining legislative compliance to boosting engagement with stakeholders and enhancing productivity.

It?s vital these mission-critical functions work first time, every time.

That?s why IRIS helps businesses run the tough stuff, stay compliant and get operational tasks done right first time, every time ? so they can focus on productivity and growth.

IRIS is a company built on hiring the best people; our people are our greatest assets.

They enable us to be the innovative, market-leading, and high-performing company that we are today.

We?re delighted to be certified as a Great Place to Work and one of the UK?s Best Workplaces for Women.

These accolades confirm that our employees have a consistently positive experience at IRIS, with the certifications considering employee wellbeing, diversity and inclusion, trust in management, effective communication and recognition/reward.

IRIS is committed to engaging, rewarding and empowering our employees, and this is central to what we do.

This is why we work to create an environment where employees feel like they are part of a team.

Why work for IRIS?

The Benefits

Generous holiday allowance

Charity / volunteering days

Income protection insurance

Life assurance

Employee Assistance Program

Private healthcare

Additional discount

schemes

Cycle to work

scheme

Apply Job!