Online Chat Support Associate

? *Job Title:** Online Chat Support Associate
? *Company:** WeWork
? *Location:** Phoenix, Arizona, US...
? *Job Type:** Part-Time
? *Seniority:** Entry Level
? *Years of Experience:** 1

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? *Job Description:**

WeWork is seeking a highly motivated and adaptable Online Chat Support Associate to join our dynamic customer support team in Phoenix, Arizona. In this pivotal role, you will act as the first line of communication for our customers, addressing inquiries and providing assistance through our online chat platform. Your ability to tackle challenges with a positive attitude and your deep commitment to customer satisfaction will play a crucial role in enhancing our members? experience at WeWork. ? *Key Responsibilities:**

1. **Customer Interaction:**
• Respond promptly to customer inquiries via our online chat system, ensuring high levels of customer satisfaction.
• Engage with customers in a friendly and professional manner while accurately identifying their needs.

2. **Issue Resolution:**
• Assist customers in troubleshooting issues related to their WeWork memberships, bookings, and account management.
• Escalate complex inquiries or unresolved issues to senior support staff when necessary, ensuring timely follow-up.

3. **Information Provision:**
• Provide accurate and detailed information regarding WeWork products, services, and company policies.
• Guide customers through features of the platform, helping them maximize their experience.

4. **Documentation:**
• Maintain thorough records of customer inquiries, complaints, and interactions in the Customer Relationship Management (CRM) system.
• Track and report feedback or recurring issues to help improve the overall customer experience.

5. **Collaboration:**
• Work closely with other team members and departments to ensure a smooth customer experience.
• Participate in team meetings and training sessions, sharing insights to help improve service delivery.

6. **Continuous Learning:**
• Stay updated with product developments, service changes, and industry trends to enhance knowledge and service efficacy.
• Engage in ongoing training and professional development to continuously improve customer service skills.
? *Requirements:**

• **Experience:** A minimum of 1 year of experience in a customer support or service-related role, preferably in an online chat environment.

• **Personality Traits:**
• **Adaptable:** Ability to adjust to changing priorities and demands with ease.
• **Hardworking:** Strong work ethic with a dedication to accomplishing tasks efficiently and effectively.

• **Soft Skills:**
• **Attention to Detail:** Meticulous in handling customer inquiries and documenting interactions accurately.
• **Time Management:** Proven ability to manage workloads effectively, ensuring timely responses to customer queries.

• **Technical Skills:**
• Proficient in using chat support and CRM tools; familiarity with remote working tools is a plus.
• Basic computer skills, including knowledge of Microsoft Office Suite (Word, Excel, etc.).

• **Communication Skills:** Strong verbal and written communication skills; fluency in English is required, while proficiency in additional languages is a plus.
? *Benefits:**

• **Free Food:** Enjoy complimentary snacks and beverages while working.
• **Training & Professional Development:** Access to ongoing training and development opportunities to enhance your skills and career growth.
• **Joining Bonus:** A one-time bonus paid to eligible new hires upon successful completion of probationary periods.
? *Working Environment:**Join a vibrant and inclusive culture committed to pioneering change and setting industry benchmarks. At WeWork, you will be part of a team that thrives on creativity, collaboration, and innovative solutions.? *Deadline to Apply:** 2024-10-06? WeWork is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.*

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