Technical Support x12

Apex Systems combines with parent company On Assignment to make it the 2nd largest IT staffing agency in the country.

Apex has an opportunity for a Technical Support Specialist role. This is a +3 month contract position with the potential for extension or conversion...

For applicants who are interested in the Technical Support Specialist opportunity; please send a Word resume to Liz Papell, Technical Recruiter, at lpapell@apexsystems.com

Position: Technical Support Specialist
Location: Remote - EST hours
Rate: $19.25/hr
Duration: +3-month contract (potential for extension or conversion)

Job Purpose:
As a Technical Support Analyst, you are on the front lines, helping our customers resolve technical issues with our software products. You are their first point of contact and their trusted advisor for empathy, understanding, and quick, quality technical support. It is your job to strive for first-call resolution to troubleshoot any errors and get our customers back up and running so they can use our software to complete their work. Alongside resolving issues quickly it?s important we document the knowledge from the ticket so team members and customers can benefit.

Responsibilities

tContribute to the team?s knowledge base
tBuilding relationships with our customers, rather than transactions
tParticipate in improving the support experience
tBeing available to support our customers with technical issues
tUse our tools and resources to resolve issues quickly
tReducing customer fatigue with effective communication
tContinue to learn and grow your knowledge and skills and use this to learn additional products.

Tasks

tAnswering customer phone calls or chat messages, asking questions and gathering information to quickly resolve issues.
tResearching a customer?s technical issue, using your software product knowledge to help correct a problem, or escalate to a Bullhorn technical resource.
tManaging customer expectations regarding estimated response times for issue resolution.
tMaking regular outbound phone calls to customers to help them resolve their issue or reduce communication fatigue.
tCreating articles and contributing to the knowledge base with every customer touch point.

Additional Benefits:
For this opportunity, you will also be eligible for benefits through Apex for the contract period, 401K, medical/health benefits options, a W2 hourly rate, weekly pay, and direct deposit!

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.

EEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178

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