Operations Team Leader

**Job Title: Operations Team Leader**

**Job Summary:**

– **Job Type:** Full-Time

– **Salary:** Competitive, annual salary

– **Working Hours:** 40 hours per week

– **Company:** Disney

– **Remote Location:** Eligible for remote work within the United States

– **Benefits:** Comprehensive health coverage (medical, dental, vision), 401(k) with company match, paid training, generous paid vacation, and personal days, exclusive employee perks and discounts.

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**Description:**

As an Operations Team Leader at Disney, you will play a pivotal role in maintaining the magic of our brand by ensuring exceptional operational standards across various departments. This role involves strategic oversight, team management, and direct coordination of activities that align with our company’s goals and values. The ideal candidate will thrive in a dynamic environment, demonstrate outstanding leadership skills, and possess a passion for delivering unparalleled guest experiences.

In this role, you will oversee daily operations, manage staff performance, and ensure all team members are trained on the latest operational policies and procedures. Your ability to adapt to various situations and solve problems efficiently will be crucial in driving the success of your team and enhancing the operational efficiency of our company.

You will work closely with other department leaders to implement strategies that improve productivity, cost-efficiency, and overall service quality. Your contributions will be instrumental in fostering a workplace culture that is inclusive, innovative, and aligned with Disney’s high standards of service and entertainment.

**Responsibilities:**

1. Lead, coach, and mentor operations staff, ensuring high levels of engagement, performance, and career development.

2. Monitor and analyze team performance to develop strategies that enhance productivity and efficiency.

3. Coordinate with other department leaders to implement effective processes and standards that align with company objectives.

4. Manage scheduling, staffing, and resource allocation to ensure optimal operation levels without compromising service quality.

5. Handle conflict resolution, providing a positive example of leadership and teamwork.

6. Ensure compliance with all health and safety regulations, company policies, and legal standards.

7. Conduct regular training sessions and meetings to review performance and introduce new procedures.

**Requirements:**

1. Proven experience in an operational leadership role, preferably in the entertainment or hospitality industry.

2. Strong leadership skills with a demonstrated ability to motivate and guide a team.

3. Excellent communication and interpersonal skills.

4. Ability to handle multiple tasks simultaneously and meet tight deadlines.

5. High level of organizational and problem-solving skills.

6. Proficient in Microsoft Office Suite and familiar with industry-related software.

7. Bachelor? degree in Business Administration, Management, or a relevant field.

**Educational Qualifications:**

– Bachelor? degree in Business Administration, Management, Hospitality, or related field preferred.

**Experience:**

– At least 3 years of experience in a leadership role within operations, ideally in the entertainment, hospitality, or service industry.

**Benefits:**

– Competitive salary and performance bonuses.

– Comprehensive health coverage including medical, dental, and vision.

– 401(k) plan with company matching contributions.

– Generous paid time off including vacations, personal days, and holidays.

– Paid training programs and professional development opportunities.

– Exclusive employee perks and discounts across various Disney properties and services.

**Company Overview:**

Disney is a global leader in entertainment and innovation, renowned for its iconic brands, creative minds, and world-class products. Our mission is to entertain, inform, and inspire people around the globe through the power of unparalleled storytelling. We are committed to fostering a diverse and inclusive culture, where all employees feel respected, valued, and driven to realize their full potential. Join us and be part of the magic that makes Disney a beloved name across generations.

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*Disney is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.*

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