Client Support Manager

Job Summary

Amazon Inc. is seeking a dedicated and highly-motivated Client Support Manager to join our team in Washington State. This is a full-time position with a competitive salary and comprehensive benefits package, including health, dental, paid training, and paid vacations. As a Client Support Manager, you will play a critical role in ensuring our clients receive exceptional service and support.

Job Type:

Full-Time

Salary Unit:

Competitive

Working Hours:

40 hours per week

Company:

Amazon Inc.

Location:

Washington State

Benefits:

Health, Dental, Paid Training, Paid Vacations

Description

Amazon Inc. is a global leader in e-commerce and technology services. We are committed to providing world-class customer service and client support. As a Client Support Manager, you will lead a team of support specialists, ensuring they provide timely and effective solutions to our clients’ needs.

Requirements

• Bachelor’s degree in Business Administration, Management, or a related field


• Minimum of 3 years of experience in client support or customer service roles


• Proven leadership and team management skills


• Excellent communication and interpersonal skills


• Strong problem-solving abilities and attention to detail


• Proficiency in CRM software and Microsoft Office Suite

Responsibilities

• Lead and manage a team of client support specialists


• Ensure timely and effective resolution of client issues and inquiries


• Develop and implement client support strategies and best practices


• Monitor and report on team performance and client satisfaction metrics


• Collaborate with other departments to improve overall customer experience


• Provide regular training and development opportunities for team members

Benefits

• Comprehensive Health and Dental Insurance


• Paid Training Programs


• Generous Paid Vacation and Holidays


• Retirement Savings Plan with Company Match


• Employee Discounts on Amazon Products

Educational Qualifications

• Bachelor’s degree in Business Administration, Management, or a related field

Experience

• Minimum of 3 years of experience in client support or customer service roles

Company Overview

Amazon Inc. is at the forefront of innovation in the e-commerce and technology sectors. We strive to be Earth’s most customer-centric company, where customers can find and discover anything they might want to buy online. Our mission is to continually raise the bar of the customer experience by using the internet and technology to help consumers find, discover, and buy anything.

Why Join Amazon?

Joining Amazon means becoming part of a dynamic, diverse, and driven team that values innovation and creativity. You will have the opportunity to work with talented professionals from around the world and make a significant impact on our clients’ experience. At Amazon, we believe in fostering a collaborative and inclusive work environment where every employee can thrive and contribute to our shared success.

Equal Opportunity Employer Statement

Amazon Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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