Customer Success Manager - Work from home

? *Job Title:** Customer Success Manager - Work from Home
? *Company:** Avon Products
? *Location:** Indianapolis, Indiana, US...
? *Job Type:** Part-Time
? *Seniority Level:** Mid-to-Senior Level
? *Years of Experience:** 6

### Job Description

Avon Products is seeking a motivated and experienced **Customer Success Manager** to join our dynamic team in a part-time capacity. This role is fully remote, allowing you the flexibility to work from the comfort of your home while contributing to our mission of empowering individuals through beauty and wellness products. The ideal candidate is a confident, independent professional with a genuine passion for fostering customer relationships and driving satisfaction.

### Key Responsibilities

1. **Customer Relationship Management:**
• Cultivate and maintain strong, long-lasting relationships with customers to enhance satisfaction and loyalty.
• Act as the primary point of contact for assigned customer accounts, ensuring all inquiries and issues are resolved promptly and effectively.

2. **Onboarding and Training:**
• Guide new customers through the onboarding process, providing tailored training sessions to ensure successful integration of our products into their routines.
• Develop engaging training materials and resources to facilitate ongoing education and product knowledge.

3. **Customer Advocacy:**
• Serve as the voice of the customer internally, advocating for customer needs and feedback during product development and enhancement discussions.
• Conduct regular check-ins with customers to gauge satisfaction and identify potential areas for improvement.

4. **Strategic Account Management:**
• Identify opportunities for upselling and cross-selling additional products and services that align with customer needs.
• Prepare and deliver quarterly business reviews, presenting insights and recommendations to enhance account performance.

5. **Collaboration and Communication:**
• Work closely with the sales, marketing, and product teams to ensure seamless customer experiences and consistent communication.
• Share customer feedback and trends with internal teams to drive product innovation and enhancements.

6. **Performance Tracking and Reporting:**
• Monitor key performance metrics (KPIs) related to customer success, analyzing data to identify trends and opportunities for improvement.
• Prepare and present regular reports on customer success initiatives, highlighting successes and areas for development.

7. **Continuous Learning:**
• Stay current with industry trends, product innovations, and best practices in customer success management.
• Engage in professional development opportunities to strengthen skills and knowledge related to customer relationship management.

### Requirements

• **Education:** Bachelor?s degree in Business, Marketing, or a related field preferred.
• **Experience:** Minimum of 6 years in customer success, account management, or a related field, preferably within the beauty or direct selling industries.
• **Skills:**
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.
• Strong analytical skills, with the ability to interpret customer data and feedback to inform strategies.
• Proficiency in using customer relationship management (CRM) software and other digital tools.
• Familiarity with the beauty industry and an understanding of customer preferences and trends.

### Personality Traits

• **Independent:** Ability to work autonomously, take initiative, and manage responsibilities without constant oversight.
• **Confident:** Strong self-assurance in representing the company and its values, as well as making informed decisions based on customer needs.

### Soft Skills

• **Creativity:** Innovative approach to problem-solving and customer engagement.
• **Teamwork:** Collaborates effectively with diverse teams to achieve common goals while valuing diverse perspectives and contributions.

### Benefits

• Competitive salary with travel and spending expenses.
• Comprehensive medical coverage.
• Disability insurance.

### Working Environment

At Avon, we foster a culture of continuous learning and adaptation. You'll have the opportunity to grow professionally in a rapidly changing environment, where you will be encouraged to innovate and respond proactively to customer needs.
? *Deadline to Apply:** 2024-10-06

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? *Equal Opportunity Statement:**Avon Products is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds to apply and be part of our thriving team.

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