Resolutions Manager, Property Management with Airbnb Properties. - Contract to Hire

Remote, USA Full-time Posted 2025-02-22

We are seeking a skilled and proactive Resolution Team Member to join our remote team. This role involves resolving issues during guest stays, maintaining high ratings for reviews and ensuring positive guest experiences.

Identify and contact guests directly by phone to address and resolve any issues or complaints during their stay and post-checkout...

Apply a thorough understanding of Airbnb policies and procedures to guide effective resolutions.

Handle disputes with professionalism and empathy, ensuring a satisfactory outcome for both the guest and the company.

Exhibit strong communication and interpersonal skills to manage interactions and outcomes effectively.

Oversee the review process to uphold high standards of guest satisfaction.

Qualifications:

In-depth knowledge of Airbnb policies and review processes.

Excellent communication and interpersonal skills.

Ability to work flexible hours to accommodate various time zones and guest availability.

Proven experience in managing customer disputes and resolutions.

U.S.-based candidates preferred.

If you are passionate about problem-solving and dedicated to delivering exceptional service, we would love to hear from you. Please submit your application and details about your relevant experience

Apply Job!

Apply for the Job

Resolutions Manager, Property Management with Airbnb Properties. - Contract to Hire

Qualifications:

Similar Remote Jobs

Resolutions Manager, Property Management with Airbnb Properties. - Contract to Hire

Resort Bell Services Dispatcher - Part Time, WDW

Resort Bell Services Dispatcher - Part Time, WDW

Resort / Cruise Planner - Part-Time

Resort Guest Services Agent

Resort Operations Coordinator

Resort Reservations Specialist

Resort Reservations Specialist

Resort Reservations Specialist

Resort Sales Associate, Disney Central (Orlando, FL) - Full Time

Sr Manager Site Merch(Remote Or Hybrid)

ATT Customer Support Service Jobs ? Work From Home

Delivery Driver-Poyner Village Pkwy Raleigh NC-All Shifts

AirBnB/VRBO Virtual Assistant/Admin

Technical Program Manager, Identity, Access, Global Security and Resilience Services

Customer Service Associate (role open for Saudi nationals only), CS Operations

YouTube Video Editor - Contract to Hire

Virtual Account Representative

Part Time Remote Graphic Designer

District Support Pharmacist Part Time