Chat Support Assistant - Remote Work

? *Job Title:** Chat Support Assistant - Remote Work
? *Company:** Ford
? *Location:** Chicago, Illinois, US...
? *Job Type:** Part-Time
? *Seniority:** Entry-Level
? *Years of Experience:** 1

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### **Job Description**

Ford is seeking a motivated and detail-oriented **Chat Support Assistant** to join our dynamic team remotely. This entry-level position plays a crucial role in providing exceptional customer service through live chat interactions, ensuring customer satisfaction, and fostering positive relationships. As a Chat Support Assistant, you will be responsible for addressing customer inquiries, resolving issues, and promoting Ford's products and services.

### **Key Responsibilities**

• **Customer Interaction:**
Respond promptly and professionally to customer inquiries via live chat, ensuring all interactions are friendly and informative.

• **Issue Resolution:**
Analyze customer concerns, troubleshoot issues, and provide effective solutions while maintaining a customer-first approach.

• **Product Knowledge:**
Stay up-to-date on Ford's products, services, policies, and promotions to deliver accurate information and recommendations to customers.

• **Database Management:**
Accurately document customer interactions and feedback in the database, ensuring all information is up-to-date and available for team reference.

• **Collaboration:**
Work closely with other departments to escalate inquiries that require additional investigation or support, fostering strong interdepartmental relationships.

• **Performance Metrics:**
Meet or exceed team performance metrics, including response time, resolution rate, and customer satisfaction scores.

• **Feedback Implementation:**
Actively participate in team meetings and provide constructive feedback on process improvements, contributing to the overall enhancement of customer support.

• **Continuous Learning:**
Engage in training and professional development opportunities to enhance your skills and knowledge, ensuring you remain an asset to the team.

### **Requirements**

• **Education:**
High school diploma or equivalent; additional education in customer service, communications, or related fields is a plus.

• **Experience:**
Minimum of 1 year of experience in a customer service or support role, preferably in a remote environment.

• **Technical Skills:**
Proficiency in using chat support software, CRM systems, and basic computer applications (Microsoft Office Suite, Google Workspace, etc.).

• **Personality Traits:**
• **Hardworking:** Demonstrates a strong work ethic and a commitment to delivering high-quality service.
• **Driven:** Possesses a proactive attitude toward achieving goals and continuously improving performance.

• **Soft Skills:**
• **Decision-Making:** Ability to assess situations quickly and make informed decisions to resolve customer issues.
• **Analytical Skills:** Competence in analyzing customer inquiries and providing solutions and recommendations based on data.

• **Communication Skills:**
Excellent verbal and written communication skills, with an ability to convey information clearly and concisely.

### **Benefits**

• **Employee Discounts:** Enjoy exclusive discounts on Ford products and services.
• **Training & Professional Development:** Access to training programs to enhance your skills and advance your career.
• **Disability Insurance:** Included to provide financial protection in the event of disability.

### **Working Environment**

At Ford, we believe in building strong connections among our team members, treating colleagues like an extended family. Our collaborative environment fosters support, respect, and growth. Join us in creating a positive and inclusive workplace that encourages teamwork and personal development.

### **Application Deadline**

Please submit your application by **September 27, 2024**.

### **Equal Opportunity Statement**

Ford is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

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