Remote Certified Pharmacy Technician

Description
We are seeking a dedicated and friendly Remote Certified Pharmacy Technician to join our growing healthcare startup on a 6-month contract-to-permanent assignment. As part of our Clinical Care team, you will operate under the guidance of a Pharmacist Team Lead and the Head of Operations. Your primary responsibility will involve making outbound calls to patients, healthcare providers... and pharmacies to assist with patient cases identified via risk stratification algorithms.

In this role, you will conduct interventions, which include obtaining and recording pertinent health and contact details, scheduling appointments, resolving medication-related challenges, and fostering patient engagement to provide outstanding support. Furthermore, you will be responsible for managing inbound customer inquiries, preparing and mailing correspondence, and executing other assigned tasks as required. We prioritize effective communication and collaborative efforts within our team, and we deeply value continuous learning to improve skills and deliver exceptional customer service and patient care.

Compensation and Benefits
• Competitive salary based on experience
• Health, dental, and vision insurance options
• Paid time off, including vacation and sick days
• Opportunities for professional development and training
• Flexible work hours within the designated schedule
• Supportive remote work environment

Why you should apply for this position today
This role is an excellent opportunity for those who are passionate about patient care and wish to contribute positively to a startup environment. You will have the chance to work with industry professionals while developing your skills in a supportive atmosphere. By applying today, you can play a crucial role in transforming patient care delivery and making a meaningful difference in the lives of those we serve.

Skills
• Certified Pharmacy Technician
• Bilingual in English and Spanish
• Strong time management abilities
• Proficiency in Microsoft 365 and Google Workspace
• Excellent written and verbal communication
• Knowledge of basic medical terminology and medication names (both brand and generic)
• Strong problem-solving skills
• Ability to multitask effectively

Responsibilities
• Make outbound calls to patients, providers, and pharmacies to intervene in patient care
• Obtain and accurately record health and contact information
• Schedule appointments and address medication-related concerns
• Engage with patients in a compassionate and supportive manner
• Manage inbound customer support requests and prepare official correspondence
• Collaborate with team members to enhance service delivery
• Continually update knowledge of medication information and industry best practices

Qualifications
• Certification as a Pharmacy Technician
• Experience managing 40-50+ adherence-related calls daily
• Strong interpersonal skills and empathy toward patients
• Ability to work in a fast-paced, remote environment

Education Requirements
• High School Diploma or equivalent
• Active Pharmacy Technician License or certification

Education Requirements Credential Category
• Pharmacy Technician Certification Board (PTCB) or equivalent certification

Experience Requirements
• Minimum of 1-2 years of experience as a Pharmacy Technician
• Experience in a patient care or customer support role is preferred

Why work in Dallas, TX
Dallas, TX offers a vibrant mix of culture, business opportunities, and a friendly community. The city is renowned for its diverse food scene, rich history, and year-round sunny weather. With a strong economy and a variety of recreational activities, residents enjoy a high quality of life. Dallas is also home to many healthcare organizations, making it an ideal location for professionals in the industry to network and grow in their careers

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