Reservations Specialist - Full-Time (Work From Home)

We're not your average airline. We're agile, resilient, and full of unique opportunity. Here, you can grow as part of an ambitious team that safely and collectively supports each other, our travelers, and our community.

Together, we're making travel more attainable. With more than 40 years of Minnesota roots, we're a unique hybrid low-cost carrier offering diverse services including scheduled... flights to destinations across the U.S., Canada, Central America, and the Caribbean, as well as charter and cargo operations around the world. At Sun Country, you'll be part of a growing airline and an enthusiastic team focused on connecting our community with their favorite people and places.
? **Priority will be given to candidates residing in Minnesota and Wisconsin.***

We are unable to hire individuals who reside/work from home in the following states: California, Illinois, Massachusetts, Montana, North Dakota, New Hampshire, New York, Pennsylvania, South Dakota, Washington, Washington DC, and any US Territory.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
? Respond promptly and courteously to customer inquiries via phone or SMS regarding reservations and Sun Country services and offerings.
? Identify customer needs with effective questions and provide suitable options.
? Resolve customer conflicts regarding service.
? Assist with flight irregularities and schedule changes.
? Deliver excellent customer service efficiently.
? Manage customer inquiries using multiple screens and resources.
? Inform your Supervisor and/or Manager of any issues promptly.
? Stay updated on policies, procedures, and changes.
? Perform other duties as assigned by management.

Qualifications and Education Requirements

Education and Experience:
? High school diploma or GED required.
? Customer service, call center, or related experience required.Previous multi-channel customer experience preferred (email, SMS, social media, telephony).

Skills and Abilities:
? Proficient with computers and technology; strong keyboard skills.
? Excellent verbal, listening, and written communication skills.
? High attention to detail.
? Strong organizational, reasoning, and problem-solving skills.

Assessment:
? Must pass a written and grammar assessment.

Workspace:
? Verify high-speed internet with at least 10 Mbps uploads and downloads.
? Complete multi-factor authentication and connect to VPN for Sun Country systems.
? Maintain a quiet, professional home office environment.

Preferred Skills
? Travel industry experience preferred

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones photocopiers, filing cabinets.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands or finger, handle or feel; and reach with hands and arms. The employee is required to sit for long periods of time, climb or balance, and stoop, kneel, crouch or crawl. The employee must be able to frequently lift and/or move up to 10 - 15 pounds with the arrival of or return of their work equipment, and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

AAP/EEO Statement

It is the policy of Sun Country Airlines to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c

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