100% Remote role for a Production Support Analyst (Night Shift)

Job Title: Production Support Analyst (Night Shift)

Location: 100% Remote

Duration: 6+ Month Contract

' **PLEASE NOTE: Resources will work 4X10 hour days rotating, 7 days per week. The shift hours will start at 6PM EST .

Objective:

The Production Support Analyst (Night Shift) is responsible for working across designated teams to ensure applications are fully available to all stakeholders and customers. This individual will assist development teams in deployments, routine patching and system application monitoring / troubleshooting. Will analyze and evaluate complex data file processing, help translate customer reporting requirements and create reports, and provide application testing and validations. Will lead incident response calls and contribute / create after action reports.

Required Skills/Experience:

Strong working knowledge of SQL. Ability to understand and write complex SQL using select statements, views, joins, indexing and to create report data

Demonstrated experience using UNIX commands to manage production Linux servers, including creation and maintenance of shell scripts to manage application maintenance activities

Demonstrated experience using SQL query on Oracle Databases to perform Database lookups

Strong knowledge of one or more of the following:

Incident Management Ability to lead as a Critical Incident Manager to restore production applications impacting events

Ability to quickly respond to system alerting to reduce application downtime to customers

Strong written and verbal communication skills and proven ability to effectively work directly with stakeholders, executives, and technical staff

Effective liaison between business and technical teams

Demonstrated knowledge of terminology, usage, and operating characteristics of hardware, software, and operating system components

Strong facilitation skills to effectively lead Production Support Application Monitoring in real-time

Desired experience using:

Agile methodologies, Version One, ServiceNow, Application Lifecycle Management (ALM), logging tools such as Splunk Enterprise, monitoring tools such as Neustar and AppDynamics.

Experience with cloud monitoring tools such as Google Cloud Platform Cloud Monitoring (Stackdriver) is a plus.

Additional Required Skills/Experience:

A minimum of thirteen (13) years experience in software development, with at least 4 years experience in Web-based design/development;

A degree from an accredited College/University in Software Engineering, Computer Science, or related discipline is preferred;

Able to perform all functional duties independently;

Experience training/mentoring less experienced personnel;

Moderate knowledge of and experience with designing, developing, implementing, and maintaining complex Web-based software systems;

Moderate experience developing/supporting software applications using Java and more than one of these software technologies: Active Server Pages (ASP), JavaScript, Oracle DBMS, SQL Server DBMS, Visual Basic, JavaScript, MS Access, HTML;

Moderate experience collaborating with end users to define new Web-based software system requirements;

Experience authoring or contributing to software-related documentation such as requirements specifications, design documents, technical manuals, and user manuals;

Able to obtain Postal clearance;

Excellent communication skills.