Microsoft 365 Technical Advisor

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One of our clients; an American multinational technology company, is in search of a M365 Technical Specialist for different supported shifts 24/7 In this role, you would provide technical support and advice to our customers and help them get the most out of their Microsoft 365 subscriptions.

As well as being the ambassador for product development team acting as the funnel for collecting product feedback.

You would receive technical support requests-tickets from customers who recently joined Microsoft 365 on trails subscription phase and you will utilize your troubleshooting knowledge and tools required to fix customer issues. Additionally you will be responsible for gathering relevant information from customers about their feedback, usage adoption, expectations and features requests for the product supported.

? Technical advisors are receiving chats, phone calls and support tickets with technical problem customers are facing with their M365 Subscriptions
? Non Typical Break & Fix environment, but rather mostly focused on product enhancement, feedback collection and features development.
? Flexible shifts covering 24/7 Job Description
? Candidates will be responsible for responding to technical advisory and technical questions as well as technical problems in the span of Microsoft365 Products span (Exchange, admin center, teams, office suite, SharePoint)
? The ticket needs will vary depending on the request; o they typically include questions surrounding the admin?s knowledge of the M365 web application o Registering and buying domains, downloading and installing Office, and using the M365 feature set.
? Any other language candidates must be bi-lingual with strong English skills.
? Strong soft skills and ability to lead conversations with customers
? (Preferable) Sales skills to be able to divert conversations from technical scope towards product feedback and increasing customer adoption.