Support Specialist - Late Night International

Description: ? Troubleshoot technical problems with clients by phone and via Zendesk. ? Apply technical expertise to quickly resolve simple and complex problems. ? Create FAQs or other documentation for problem-solving. ? Collaborate with the team to document and/or resolve product issues. ? Maintain excellent customer communication and follow up throughout the troubleshooting process. ? Provide detailed documentation of reported product issues and resolutions. ? Deliver constructive product feedback as it is received from customers. ? Suggest ways in which UltraLinq can improve the overall customer experience. ? Minimum 1 year experience in a customer-facing telephone support role. ? Work or education-related experience which required the ability to think critically in order to solve problems. ? A help desk, healthcare information technology or medical background (or a related field of study) is a plus. ? Experience as a server or in a high-volume retail position is also a plus (skills honed in that role transfer exceptionally well). ? Excellent professional and technical writing skills including tone, clarity grammar, punctuation skills are required specifically for, but not limited to, internal documentation. ? Outstanding verbal and written customer-facing communication skills. ? Demonstrated aptitude for troubleshooting and diagnosing technical problems. ? Must be customer-oriented and provide exceptional customer service to clients. ? Strong attention to detail, time management, and organizational ability. ? Able to work independently within defined processes and procedures. ? A passion for healthcare is a strong plus! Requirements: ? Candidate must be interested in shifts between 8 PM and 8 AM EST. ? Candidates must be a quick and flexible thinker and eager to learn as much as they can. ? Candidates must apply their technical expertise to quickly resolve both simple and complex problems. ? Candidate must have excellent professional and technical writing skills, both verbal and written, including tone, clarity grammar, punctuation skills specifically for, but not limited to, internal documentation. ? Candidate must have demonstrated aptitude for troubleshooting and diagnosing technical problems. ? Candidate must be customer-oriented and provide exceptional customer service to clients. ? Candidate must have strong attention to detail, time management, and organizational ability. Benefits: ? Health insurance offerings ? 401K offerings ? Pre-tax commuter benefits ? Flexible vacation policy ? Vacation incentive ? Competitive base salary and commission structure for sales roles