Internal Account Manager (Remote Opportunity within Los Angeles Area)

About the position

The Internal Account Manager (IAM) at Quest Diagnostics plays a crucial role in driving sales and managing accounts within a designated territory. This position focuses on lead generation, upselling laboratory diagnostic services, and maintaining strong relationships with clients through tele-sales and occasional in-person visits. The IAM is expected to work remotely while residing in the Los Angeles area, collaborating closely with Account Executives to grow the business and enhance customer satisfaction.

Responsibilities
? Develop and implement sales plan to target accounts for growth in line with regional market strategy.
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? Manage account inquiries to minimize account attrition and negative volume variance.
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? Assist field sales staff by prospecting new business opportunities and evaluating potential growth opportunities of existing clients.
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? Analyze targeted accounts and develop recommendations to acquire their business through information collection, marketing initiatives, sales call cycle, etc.
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? Drive sales through pre-call planning, post-call analysis, and follow-up.
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? Analyze the utilization/profitability of existing accounts and develop action plans to increase returns.
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? Educate customers on all new products and services through telemarketing.
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? Implement Integrity Selling on all sales calls; engage the Why Quest messaging.
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? Maintain knowledge of all connectivity products and solutions (i.e. Care 360, EMR interfaces, QDRS).
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? Develop and maintain knowledge of tests and services provided by competitors to enhance Quest Diagnostics' market position.
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? Field travel to build stronger relationships and close select leads with AEs.
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? Utilize SalesForce.com and complete all administrative tasks on time.
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? Ensure compliance with all company policies and government regulations.
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? Manage other projects/responsibilities as assigned by manager.

Requirements
? 1+ year of professional experience; sales experience preferred.
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? Demonstrated solid communication skills, both oral and written.
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? PC skills, including knowledge of Microsoft Software.
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? Bachelor's Degree (Required)

Nice-to-haves

Benefits
? Medical/Prescription Drugs
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? Dental
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? Vision
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? Flexible Spending Accounts (FSAs)
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? Supplemental Health Plans
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? 401(k) Plan - Company match dollar-for-dollar up to 5%
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? Employee Stock Purchase Plan (ESPP)
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? Supplemental Life Insurance
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? Dependent Life Insurance
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? Short- and Long-Term Disability buy-up
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? Blueprint for Wellness
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? Emotional Well-Being Resources
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? Educational Assistance
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? Paid time off / Health Time
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? Variable Compensation Plans
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? Sales Incentive Plans