Live Chat Support - Office or Remote
About the position
We are seeking a dedicated Live Chat Support representative to join our Customer Support team. The ideal candidate will be responsible for providing real-time assistance to our customers through live chat, resolving their queries and issues efficiently. This role is crucial in ensuring customer satisfaction and maintaining the company's reputation for excellent service. The representative will engage with customers in a friendly and professional manner, addressing their needs and concerns promptly. If you have excellent communication skills and a passion for helping others, we want to hear from you!
Responsibilities
? Engage with customers in real-time through live chat to provide support and assistance.
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? Resolve customer queries, issues, and complaints in a timely and professional manner.
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? Collaborate with other team members to ensure consistent and high-quality customer service.
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? Document customer interactions and feedback for analysis and improvement.
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? Stay up-to-date on product knowledge and company policies to provide accurate information to customers.
Requirements
? 1+ years of experience in customer support or a related field.
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? Excellent written and verbal communication skills.
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? Ability to multitask and prioritize in a fast-paced environment.
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? Strong problem-solving skills and attention to detail.
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? Proficiency in using live chat software and CRM systems.
Nice-to-haves
Benefits
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