Live Chat Support - Remote / Office

About the position

We are seeking a dedicated and enthusiastic Live Chat Support representative to join our dynamic team. In this role, you will be on the front lines of customer interaction, providing exceptional support and assistance to our valued clients through live chat. This position requires a proactive attitude and strong communication skills as you will be responsible for answering customer inquiries, resolving issues, and ensuring a positive experience for every individual you assist. You will be equipped with the tools and resources necessary to handle a variety of customer concerns, balancing efficiency and thoroughness while adhering to company guidelines and standards. As a Live Chat Support representative, you will be instrumental in building customer loyalty and satisfaction, serving as a critical link between our customers and our company. Your expertise in navigating both technical and non-technical issues will play a vital role in our mission to provide high-quality service. Join us in a fast-paced and rewarding environment where you will have the opportunity to grow your skills and make a tangible difference.

Responsibilities
? Engage with customers through live chat to provide support and solutions to their inquiries.
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? Respond to customer messages promptly to maintain a high level of customer satisfaction.
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? Troubleshoot and resolve issues related to product functionality and customer accounts.
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? Document customer interactions and maintain accurate records of inquiries and resolutions.
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? Collaborate with the customer service team to escalate unresolved issues to appropriate departments.
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? Provide product information, recommendations, and guidance to customers as needed.
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? Stay up-to-date with product knowledge, company policies, and industry best practices.

Requirements
? Excellent written communication skills with a focus on clarity and professionalism.
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? Proven experience in a customer support role, with live chat experience preferred.
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? Ability to multitask and manage time effectively in a fast-paced environment.
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? Strong problem-solving skills and a customer-oriented mindset.
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? Familiarity with CRM software and live chat tools is a plus.
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? A high degree of patience and empathy when dealing with customer concerns.
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? Availability to work flexible shifts, including evenings and weekends if necessary.

Nice-to-haves

Benefits
? Health Insurance
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? Dental Insurance
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? Life Insurance
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? AD&D Insurance
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? Employee Wellness Programs
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? 401k plans
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? Employee Stock Purchase Plan (ESPP)
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? Paid Time Off
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? Paid Holidays

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