Aetna Customer Support Remote Jobs
Remote, USA
Full-time
Posted 2025-02-22
Welcome to Aetna, a leading name in the healthcare industry dedicated to providing innovative and comprehensive health solutions. At Aetna, we believe in creating a healthier world by delivering quality care and fostering a collaborative and inclusive work environment. As a Customer Support Representative in our Remote division, you will be an integral part of our commitment to excellent customer... service and support. Position: Customer Support Representative - Remote Job Responsibilities: ?* Provide Exceptional Customer Service: Respond to customer inquiries, troubleshoot issues, and resolve concerns promptly and courteously. ?* Remote Assistance: Engage with customers remotely to assist in navigating our products and services, ensuring a seamless experience. ?* Knowledgeable Guidance: Stay updated on Aetna products, services, and policies to provide accurate information and guidance to customers. ?* Problem Resolution: Effectively address and resolve customer complaints, escalating issues when necessary to ensure swift resolution. ?* Documentation: Maintain detailed and accurate records of customer interactions, feedback, and resolutions. ?Required Skills: ?* Communication Skills: Exceptional verbal and written communication skills to articulate information clearly and professionally. ?* Empathy: Ability to understand and empathize with customer needs, demonstrating a genuine commitment to customer satisfaction. ?* Technical Proficiency: Comfortable using remote communication tools, navigating computer systems, and troubleshooting basic technical issues. ?* Problem-Solving: Strong analytical and problem-solving skills to address customer concerns effectively. ?* Adaptability: Ability to adapt to a dynamic work environment and embrace change positively. ?Qualifications: ?* Previous experience in customer support or a related field is preferred. ?* High school diploma or equivalent; college degree is a plus. ?* Availability to work flexible hours, including evenings and weekends as needed. ?* Commitment to delivering outstanding customer service and exceeding performance targets. ?How to Apply: If you are passionate about making a difference in people lives and possess the skills outlined above, we invite you to join our team at Aetna. Please submit your resume and a cover letter detailing your relevant experience to us. Join us at Aetna, where your dedication to customer support will contribute to building a healthier and happier community. Aetna is an equal opportunity employer and welcomes applicants from all backgrounds to apply
Similar Remote Jobs
Aetna Customer Support Remote Jobs
Posted on: 16-07-2024 18:48
Aetna Customer Support Remote Jobs
Posted on: 16-07-2024 18:48
Aetna Customer Support Remote Jobs - Apply Now
Posted on: 16-07-2024 18:52
Aetna Customer Support Remote Jobs - Apply Now
Posted on: 05-12-2024 05:16
Aetna Customer Support Remote Jobs - Apply Now
Posted on: 31-07-2024 19:12
Aetna Customer Support Remote Jobs - Apply Now
Posted on: 02-08-2024 17:49
Aetna Customer Support Remote Jobs - Apply Now
Posted on: 11-08-2024 00:00
Aetna Customer Support Remote Jobs, Calling Jobs From Home ? mysmartpros
Posted on: 20-08-2024 00:00
Aetna Customer Support Remote Jobs - Hiring Now
Posted on: 11-08-2024 00:00
Aetna Customer Support Remote Jobs - Hiring Now
Posted on: 13-08-2024 00:00
Work at Home Chat Support ? Part Time (No Experience Necessary)
Posted on: 15-07-2024 02:16
AMP Program Sign Up
Posted on: 05-02-2025 00:00
Call Center Agent I-FULL-TIME (REMOTE/MUST RESIDE IN FL)
Posted on: 20-11-2024 13:46
Senior Staff Software Engineer - Marketing Technology
Posted on: 17-12-2024 18:02
Machine Operator - SNL
Posted on: 04-12-2024 05:41
Supply Chain Development Manager Intern
Posted on: 31-01-2025 09:58
Healthcare Agent - Training Provided
Posted on: 31-01-2025 09:58
Implementation Manager, Professional Services (ProServe)
Posted on: 06-12-2024 06:00
Patient Care Advocate/Specialty Pharmacy Technician- Remote
Posted on: 22-09-2024 00:00
Part Time Evening Remote Data Entry - No Experience
Posted on: 16-07-2024 19:07