Live Chat Specialist WFH

Remote, USA Full-time Posted 2025-02-22

Techone Global is seeking a talented Live Chat Specialist to join our remote team. As a Live Chat Specialist, you will be responsible for providing exceptional customer service and support through live chat interactions. This role requires strong communication skills, problem-solving abilities, and a passion for helping customers. Responsibilities: ? Engage with customers through live chat to provide support and assistance ? Resolve customer inquiries and issues in a timely and professional manner ? Collaborate with internal teams to escalate and resolve complex customer issues ? Maintain accurate records of customer interactions and transactions ? Identify and report trends in customer issues to improve overall customer experience Qualifications: ? Previous experience in customer service or a related field ? Excellent written and verbal communication skills ? Strong problem-solving abilities ? Ability to multitask and prioritize in a fast-paced environment ? Proficiency in typing and using live chat software

Experience:
? 1+ years of experience in customer service or a related field
? Experience with live chat software is a plus

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