Enterprise Customer Success Manager - SLED Central

Employer Industry: Security Technology and IoT Solutions

Why consider this job opportunity...
• Comprehensive health, vision, and dental benefits for you and your family, including supplemental and life insurance
• 401(k) with up to 4% match
• Paid parental leave to support your growing family
• Stock options for every full-time employee, allowing you to benefit from the company's success
• Engaging company events and charitable opportunities to foster community involvement
• A founder-led and employee-driven company culture in a hyper-growth environment

What to Expect (Job Responsibilities):
• Develop and maintain strong, strategic relationships with key stakeholders within client organizations
• Act as the main point of contact for enterprise customers, addressing inquiries and ensuring overall customer satisfaction
• Collaborate with internal teams to ensure a smooth onboarding process for new enterprise clients
• Conduct training sessions to educate clients on the full capabilities of the employer's products
• Proactively monitor customer accounts to identify and address potential issues before they escalate

What is Required (Qualifications):
• 4+ years of experience in Customer Success, Account Management, or Business Development, preferably in the Public Sector
• Proven ability to build and manage relationships, internally and externally in a SaaS environment
• Experience using CRM tools, including Salesforce and CS Tools
• Ability to communicate clearly about both technical and non-technical subject matter
• Willingness to travel as needed

How to Stand Out (Preferred Qualifications):
• Experience with de-escalation management and navigating tough conversations with a solutions-oriented mindset
• Highly adaptable individual who embraces change and can pivot when confronted with new challenges
• Demonstrated strong follow-through and ability to self-manage multiple tasks and projects at once
• Passionate about Customer Success and the relationships that drive mutually beneficial results
• Team player who contributes positively to overall team morale and company culture

#SecurityTechnology #CustomerSuccess #SaaS #CareerGrowth #EmployeeBenefits

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