02/19 Remote MD HIX CSR, Must live in MD, $16.63-$19.63

You must live in the state of MD. This position requires the use of your own computer which must be an i5 or higher. You must also have high speed internet. You will be required to send this information to Recruiter. You must have call center experience.

Must be available for a QC Video Interview with Client on January 30th and be able to attend Real Job Preview on 2/7.

You will be required to pass a State Policy Exam with 80% or higher.

Job Description

The Customer Support Center (CSC) at the Maryland Health Connection (MHC) will provide information and assistance for individuals, families, small group employees, and brokers seeking information, enrollment assistance, and other services related to the MHC. The CSC assists individuals regarding eligibility and enrollment for Medicaid, and services applications and enrollments for Qualified Health Plans on the Exchange. The CSC will utilize the State's eligibility and enrollment portal and Customer Relationship Management (CRM) software and other State systems to perform all tasks and duties for HIX customers to ensure delivery of high-quality service for all Maryland consumers.

Training Start Date: 2/19

Pay: English-$16.63, Spanish-$19.63

Training Hours
? 9:30am-6:00pm EST, M-F (Day 1-7)
? 9:30am-6:00pm EST M-F (Day 8-15)

Nesting is 4 weeks,
? 9:30am-6:00pm EST

(Schedule will be
? 9:30am-6:00pm)

Job Type: Full-time

Pay: $16.63 per hour

Expected hours: No less than 40 per week

Benefits:
? 401(k)
? Dental insurance
? Health insurance
? Vision insurance
? Work from home

Shift:
? 8 hour shift
? Day shift

Experience:
? Call center: 1 year (Required)

Location:
? Maryland (Required)

Work Location: Remote

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