Description:
? The Advisor II, Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling products and services.
? This position is responsible for processing customer orders and sales; providing/receiving information; selling client products/service as well as providing basic customer service support.
? Achieving specific sales targets and maximizing sale opportunities on each and every call
? Use non-scripted probing techniques to determine customer needs and offer the most appropriate product or service to address their needs
? Maintain broad knowledge of products, pricing, promotions, and procedures
? Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (?KPIs?)
? Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
? Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
? Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer
? Prepare complete and accurate work including appropriately notating accounts as required
? Participate in activities designed to improve customer satisfaction and sales performance
? Answer billing questions by talking through components of customer accounts
Requirements:
? High school diploma with six months of sales experience preferred
? Demonstrated sales technique and product knowledge preferred
? Courteous with strong customer service orientation
? Strong communication and negotiation skills required
? Ability to effectively communicate, both written and verbally
? Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
? Strong computer navigation skills and PC Knowledge
? Ability to learn and think conceptually
? Dependable with proficient attention to detail
? Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
? Able to rotate shifts, as needed
Benefits:
