American Airlines Group is seeking a confident and passionate Remote Web Chat Representative to join our team in Houston, Texas. This part-time position is at the Associate level and requires a minimum of 3 years of relevant experience.
Responsibilities…
– Engage with customers through web chat to provide assistance and support with booking flights, managing reservations, resolving issues, and answering questions.
– Utilize effective written communication skills to provide exceptional customer service and accurately convey information.
– Conduct research to resolve customer inquiries and issues in a timely and efficient manner.
– Demonstrate leadership skills by taking ownership of customer interactions and providing solutions that meet or exceed customer expectations.
Requirements:
– 3+ years of experience in customer service or a related field.
– Strong written communication skills with the ability to multitask and prioritize effectively.
– Confidence and passion for providing excellent customer service.
– Ability to work independently and collaboratively as part of a remote team.
– Proficiency in using web chat platforms and other online tools.
– Strong research skills to quickly gather information and resolve customer inquiries.
– A positive attitude and a willingness to learn and adapt in a fast-paced environment.
Benefits:
– Gym membership
– Retirement plan
– Paid Time Off (PTO)
Working Environment:
American Airlines Group is a company that transcends borders, promoting collaboration on a global scale. Our team is diverse and inclusive, with opportunities for growth and development within the organization.
Deadline to apply: July 12, 2024
Equal Opportunity Statement:
American Airlines Group is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and supported.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
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