Job Title: Remote Flight Reservationist
Company Overview: SVH Travel Company is a leading provider of customized travel experiences, specializing in luxury accommodations, personalized itineraries, and exceptional service. With a commitment to excellence and a passion for travel, we cater to discerning travelers seeking unforgettable journeys around the globe…
Job Overview: As a Remote Flight Reservationist at SVH Travel Company, you will be responsible for managing flight reservations and ensuring a smooth booking process for our clients. This remote position requires strong communication skills, attention to detail, and a customer-centric approach.
Responsibilities:
? Flight Booking: Assist clients in booking flights by researching and recommending the best options based on their preferences, budget, and travel requirements.
? Reservation Management: Manage flight reservations accurately and efficiently, including booking tickets, confirming availability, and processing payments.
? Client Communication: Interact with clients via phone, email, and chat to address inquiries, provide flight options, and assist with booking changes or modifications.
? Flight Information: Stay informed about flight schedules, routes, and airline policies to provide up-to-date information and guidance to clients.
? Customer Service: Provide exceptional customer service by resolving issues, handling complaints, and ensuring client satisfaction throughout the reservation process.
? Sales Support: Promote additional services such as travel insurance, seat upgrades, and airport transfers to enhance the client experience and drive sales revenue.
? Collaboration: Coordinate with internal teams, including travel advisors and airline partners, to ensure seamless communication and service delivery to clients.
? Adherence to Regulations: Follow industry regulations, airline policies, and company procedures while processing flight reservations and handling client information.
Benefits:
? Competitive salary with performance-based incentives.
? Remote work flexibility, allowing for a comfortable and convenient work environment.
? Opportunities for career growth and advancement within a reputable travel company.
? Access to exclusive travel discounts and perks.
? Comprehensive training and support to excel in the role.
? Health insurance coverage and other benefits package.
Qualifications:
? High school diploma or equivalent (Bachelor’s degree preferred).
? Previous experience in flight reservations, travel agency, or customer service role is advantageous.
? Excellent communication skills, both verbal and written, with a professional and courteous demeanor.
? Strong attention to detail and accuracy in data entry and reservation management.
? Familiarity with flight booking systems, GDS (Global Distribution Systems), and online travel platforms.
? Ability to multitask and prioritize tasks effectively in a fast-paced environment.
? Customer-focused mindset with a dedication to providing exceptional service and exceeding client expectations.
? Flexibility to work non-traditional hours to accommodate client needs across different time zones.
Join SVH Travel Company and be part of a dynamic team dedicated to creating unforgettable travel experiences for our clients, all while enjoying the flexibility of remote workgetjob.
