As a Remote Customer Service Representative at Chewy, you will be the front-line support for our customers, assisting with inquiries, product information, and order management. You will play a crucial role in ensuring that Chewy delivers exceptional service to pet owners across the country.
Key Responsibilities:
? * Handle incoming customer inquiries via phone, email, and live chat in a… professional and efficient manner.
? * Provide accurate information regarding products, services, and policies.
? * Assist customers in resolving issues such as order discrepancies, delivery delays, and product inquiries.
? * Process orders, returns, and exchanges promptly and accurately.
? * Collaborate with other departments to ensure swift resolution of customer issues.
? Required Skills and Qualifications:
? * Excellent communication skills, both verbal and written.
? * Strong customer service orientation with a passion for helping people.
? * Ability to multitask and work well under pressure in a fast-paced environment.
? * Proficiency in computer navigation and typing skills.
? * Prior experience in customer service or a related field preferred but not required.
? Experience:
Previous experience in customer service, retail, or hospitality is advantageous but not essential.
Working Hours:
Flexible scheduling, including evenings, weekends, and holidays as needed.
Knowledge Skills and Abilities:
? * Familiarity with CRM systems and customer service software is a plus.
? * Knowledge of pet products and services is beneficial.
? Benefits:
? * Competitive salary based on experience.
? * Comprehensive benefits package including medical, dental, and vision coverage.
? * 401(k) plan with company match.
? * Employee discounts on Chewy products.
? * Opportunities for career growth and advancement.
? Why Join:
Join Chewy and become part of a dynamic team dedicated to delivering excellent customer service and enhancing the lives of pets and pet owners nationwide.
How to Apply:
Interested candidates should submit a resume and cover letter highlighting relevant experience and skills to us.
Some Interview Points:
? * Be prepared to discuss your customer service experience and how you handle challenging situations.
? * Demonstrate your passion for pets and customer satisfaction.
? * Highlight your ability to work remotely and independently.
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