Remotely WFH Jobs Remote Customer Service (30$ per hour)

Remote Customer Service (30$ per hour)

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Job Title: Customer Service Representative
Company: Microsoft
Location: Remote
Employment Type: Full-Time and Part-Time Available
Job Summary:
Microsoft is seeking dedicated and professional Customer Service Representatives to join our remote team. As a Customer Service Representative, you will be responsible for delivering exceptional support and assistance to our customers, resolving inquiries, and providing a high level of customer satisfaction. The ideal candidate will possess excellent communication skills, a customer-centric approach, and the ability to handle a variety of customer service scenarios.
Key Responsibilities:
? Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
? Provide detailed information about Microsoft products, services, and policies.
? Troubleshoot and resolve customer issues, ensuring a positive customer experience.
? Escalate complex issues to appropriate teams or departments when necessary.
? Maintain accurate… and detailed records of customer interactions and transactions.
? Assist customers with product setup, usage, and account management.
? Stay up-to-date with product knowledge and company policies to provide accurate information.
? Meet or exceed performance metrics and customer satisfaction goals.
? Collaborate with team members and participate in team meetings and training sessions.
? Handle sensitive customer information with confidentiality and integrity.
? High school diploma or equivalent; associate’s or bachelor?s degree preferred.
? Proven experience in customer service or a related field.
? Excellent verbal and written communication skills.
? Proficiency in using customer service software and tools.
? Strong problem-solving skills and the ability to think critically.
? Ability to manage time effectively and handle multiple tasks in a remote work environment.
? High attention to detail and accuracy.
? Basic technical knowledge and familiarity with Microsoft products and services.
Preferred Skills:
? Experience with CRM systems, such as Microsoft Dynamics.
? Multilingual abilities are a plus.
? Strong interpersonal skills and the ability to work collaboratively in a team.
? Familiarity with remote work tools and practices.
? Competitive salary and performance bonuses.
? Flexible working hours for part-time positions.
? Health, dental, and vision insurance.
? Retirement savings plan.
? Paid time off and holidays.
? Opportunities for career growth and development.
? Employee discounts on Microsoft products and services