Remotely WFH Jobs Operations Support Senior Manager

Operations Support Senior Manager

  • Anywhere

This a Full Remote job, the offer is available from: United States

When you join Verizon…

Verizon is one of the world?s leading providers of technology and communications services, transforming the way we connect around the world. We?re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together?lifting up our communities and striving to make an impact to move the world forward. If you?re fueled by purpose, and powered by persistence, explore a career with us. Here, you?ll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

At our core, we are dedicated to enriching lives by bridging the gap between individuals and premium wireless experiences that not only meet but exceed expectations in value and quality. We believe that everyone deserves access to seamless, reliable, and affordable wireless solutions that enhance their day-to-day lives, connecting them to what matters most. By joining our team, you’ll play a pivotal role in this mission, working towards delivering innovative, customer-focused solutions that open up a world of possibilities. We’re not just in the business of technology; we’re in the business of connecting people, empowering them to explore, share, and engage with the world around them in ways they never thought possible.

Building on our commitment to connect people with quality experiences that offer the best value in wireless, let’s delve deeper into how we strategically position our diverse portfolio to cater to a broad spectrum of needs and preferences. Our portfolio, comprising 11 distinct brands, is meticulously organized into five families, each designed to address specific market segments and distribution channels to maximize reach and impact.
? Total by Verizon & Verizon Prepaid: At the forefront, we have Total by Verizon and Verizon Prepaid, our flagship brands available at Verizon exclusive and/or national/retail stores. Verizon Prepaid continues to maintain a robust and loyal consumer base, while Total by Verizon is on a rapid ascent, capturing the hearts of more customers with its compelling offerings.
? Straight Talk, TracFone, and Walmart Family Mobile: Straight Talk, Tracfone, and Walmart Family Mobile stand as giants in our brand portfolio, boasting significant presence in Walmart. Their extensive reach and solidified position in the market underscore our commitment to accessible, high-quality wireless solutions across diverse retail environments.
? Visible: Visible, as a standalone brand family, caters to the digitally-savvy, single-line customers who prefer streamlined, online-first interactions. This brand is a testament to our adaptability, embracing the digital evolution of customer engagement.
? Simple Mobile: Carving out a niche of its own, Simple Mobile shines as the premier choice among authorized resellers. Its consistent recognition as the most carried brand in Wave7 Research?s prepaid dealer survey for 36 consecutive quarters speaks volumes about its popularity and reliability.
? SafeLink: SafeLink remains dedicated to serving customers through government subsidies. With a strategic pivot towards Lifeline in the absence of ACP, SafeLink continues to fulfill its mission of providing essential communication services to those in need.

Join the team that connects people with quality experiences that give them the best value in wireless.

What You?ll Be Doing…

The Senior Manager of Value CX Communications & Employee Engagement is accountable for elevating the employee experience within our internal CX teams and external partner organizations. This role is critical to the Value CX team, as you will be designing our internal CX communications, managing projects on behalf of the CX organization, driving employee engagement and fostering a culture of exceptional employee/partner experiences. The ideal candidate will have a passion for creating compelling narratives, developing engaging content and implementing strategies that connect and inspire employees across the Value CX organization.

? Create and manage content for internal Value CX communication channels, including newsletters, release updates and leadership messaging.
? Collaborate with leadership to craft and disseminate key messages, updates and initiatives to the Value CX organization.
? Monitor and measure the effectiveness of internal CX communications and engagement initiatives.
? Provide regular updates and insights to CX and operations leadership on engagement levels, communication reach and program impacts.
? Organize and facilitate CX employee events, workshops, training opportunities and recognition programs. Ensure employees have clear career path documentation and opportunities.
? Act as the department liaison with key partners such as VCG CX, Talent and Acquisition, HR, GTS, L&D, etc
? Work closely with leaders, team members and working groups across the organization to facilitate execution of CX projects and initiatives.
? Implement creative solutions that provide CX new hires and existing employees with a memorable and effortless onboarding/offboarding experience.

In this role, you’ll have a defined work location that includes work from home and assigned office days (in-office days are Tuesday, Wednesday, and Thursday).

What we’re looking for…

You’ll need to have:
? Bachelor?s degree or four or more years of work experience.
? Six or more years of relevant work experience.
? Hands-on project management approach with a proven track record of project execution.
? Expert storyboarding skills; ability to take dialogue and build executive-ready presentations.

Even Better if you have one or more of the following:
? Leadership experience.
? A project management certification.
? Experience organizing training opportunities.
? Customer Experience operations background.
? Experience with business process improvement or re-engineering.
? Proven track record developing standards and processes.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don?t meet every ?even better? qualification listed above.

Where you?ll be working

In this hybrid role, you’ll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

Equal Employment Opportunity

We?re proud to be an equal opportunity employer – and celebrate our employees? differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we?ve got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

If you are hired into a California, Colorado, Connecticut, Hawaii, Maryland, Nevada, New York, Rhode Island, Washington or Washington, D.C. work location, the compensation range for this position is between $89,000.00 and $180,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.

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