Job Description:
Coca-Cola is seeking a detail-oriented and organized Online Account Support Specialist to join our team in San Diego, California. As an Associate Level position, the Online Account Support Specialist will be responsible for providing support to online account management, ensuring customers receive the highest level of service
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Responsibilities:
1. Manage and maintain online accounts for customers, ensuring all information is accurate and up to date.
2. Respond to customer inquiries and provide timely and effective solutions to any issues or concerns.
3. Collaborate with internal teams to ensure smooth communication and coordination between departments.
4. Monitor online account activity and identify opportunities for improvement or growth.
5. Assist with the implementation of online marketing strategies to increase customer engagement and sales.
6. Maintain a high level of professionalism and customer service at all times.
7. Provide regular reports and updates on online account performance and metrics.
Requirements:
1. Minimum of 2 years of experience in online account management or customer support.
2. Reliable and able to work independently with minimal supervision.
3. Strong project management skills and ability to multi-task in a fast-paced environment.
4. Excellent communication skills, both written and verbal.
5. Proficiency in Microsoft Office Suite and experience with online account management platforms.
6. Bachelor’s degree in Business Administration, Marketing, or a related field preferred.
Personality Traits:
1. Reliable: Dependable and trustworthy, able to consistently meet deadlines and deliver results.
2. Independent: Self-motivated and able to work autonomously to achieve goals.
Soft Skills:
1. Project Management: Ability to effectively plan, execute, and manage projects to meet objectives.
2. Communication: Strong communication skills to interact with customers and internal teams.
Benefits:
1. Joining Bonus
2. Vision insurance
3. Training & professional development opportunities
Working Environment:
Join a team that sparks creativity and motivation in an environment that inspires greatness. We believe in fostering a positive and collaborative work environment where employees can thrive and grow.
Deadline to Apply:
July 20, 2024
Equal Opportunity Statement:
Coca-Cola is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, age, national origin, disability, or any other protected status as required by law. All qualified applicants will receive consideration for employment without regard to these criteria.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
Original job Online Account Support Specialist posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs
