You Lead the Way. We?ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you?ll learn and grow as we help you create a career journey that?s unique and meaningful… to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you?ll be recognized for your contributions, leadership, and impact?every colleague has the opportunity to share in the company?s success. Together, we?ll win as a team, striving to uphold our company values and powerful backing promise to provide the world?s best customer experience every day. And we?ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let’s lead the way together.
Role Objective
The Tele Account Development Manager is a telephone-based position responsible for the development and management of high potential and high spending clients. This position is responsible for the overall management (expansion and retention) of a defined portfolio of high-value existing customers.
Job Responsibilities
Planning (10 ? 20% of time)
? Effectively manage a dedicated portfolio of high-value existing Business and Corporate customers provided by American Express within territory
Relationship management (10 ? 20% of time)
? Proactively reach out to customers to uncover opportunities, treat the customer until there?s a change in customer spend in alignment with growth or retention conversations
Client solution (20 ? 30% of time)
? Use consultative skills to maintain and develop the existing customer relationship and substantially grow charge volume (e.g., onboarding new vendors, expanding existing vendors, adding supplemental cards)
? Maintain a high level of knowledge about American Express products, processes (Underwriting, Line Increase, Customer Financials, Pricing, Contract), key internal partners (Risk, UWA, PPI) and tools (ONE.force, C360)
Negotiate and close (20 ? 30% of time)
? Partner closely with Field Dedicated Portfolio Account Development team when a telephone-managed customer requires a face-to-face visit
? Partner with specialized sales team for product cross-sell (AP Automation), further entrenching clients with use of the American Express suite of products and services
Compliance (100% of time)
? Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements
Knowledge, Skills, Attributes, and Experience
Knowledge and Skills
Relationship management
? Strong customer relationship building skills to follow through and motivate clients to act
Consultative selling
