Remotely WFH Jobs Manager of Strategic Relationship Management – Southeast US

Manager of Strategic Relationship Management – Southeast US

  • Anywhere

at American Express Global Business Travel in Boise, Idaho, United States
Job Description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
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This role leads innovative account management strategies, and is focused on increasing profitability and deepening client relationships within a portfolio of Amex GBT Middle Market accounts.
The role is to grow and increase the non-transactional revenue of their portfolio, through a combination of exceptional relationship management and consultative sales skills, a sophisticated ability to synthesize client needs and identify innovative solutions, a strong understanding of the external market, and their in-depth knowledge of the power of the Amex GBT value proposition.

What You’ll Do:

+ Increasing profitability by proactively identifying new opportunities and delivering innovative solutions that continue to contribute and expand Amex’s web of influence.

+ Leading sales efforts to deliver multiple revenue streams and further penetrate accounts, with a focus on driving non-transaction, premium revenue. Also, will specifically focus on selling consulting and strategic travel management solutions and engagements.

+ Developing an in-depth understanding of key business drivers, organizational culture and the competitive position of clients. Strategic Account Managers must be able to ‘get under the skin’ of the individual clients they work with and understand their individual needs, motivations and ‘hot buttons’, in order to develop truly customer focused solutions.

+ Researching the marketplace and competitor products and services to highlight the value that distinguishes GBT products, and specifically uses MI, benchmarking, and technology as critical value drivers.

+ Leading business planning, C-Level executive reviews, quarterly and annual reviews, and business negotiations on rebids for strategic accounts.

+ Enhancing the Amex GBT value proposition through policy consultation, researching white paper needs, technology road mapping, optimizing online solutions, and event content development.

+ Creating creative pricing strategies, and contributing to ongoing client P&L management.

What We’re Looking For:

+ 3 to 5 years TMC account / client management, sales, consulting, or procurement experience required.

+ Proven success in c
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