At CVS, we’re dedicated to providing exceptional customer service and innovative solutions to improve health and wellness in communities across the globe. As a Work From Home Customer Service Representative, you’ll play a vital role in ensuring our customers receive the support they need, all from the comfort of your own home.
Key Responsibilities:
Handle incoming customer inquiries via phone, email, and chat in a professional and courteous manner.
Provide accurate information regarding CVS products, services, and policies.
Assist customers with order placement, tracking, and issue resolution.
Collaborate with internal teams to address customer concerns and ensure timely resolution.
Upsell and cross-sell additional products or services to enhance customer experience and increase sales.
Maintain thorough and accurate records of customer interactions and transactions.
Stay up-to-date on product knowledge and industry trends to better assist customers.
Qualifications:
Previous… customer service experience, preferably in a call center or retail environment.
Excellent communication skills, both verbal and written.
Strong problem-solving abilities and attention to detail.
Ability to work independently and efficiently in a remote setting.
Proficiency in basic computer applications and navigating multiple software systems simultaneously.
High school diploma or equivalent; additional education or training is a plus.
Availability to work flexible hours, including evenings, weekends, and holidays.
Benefits:
Competitive hourly wage of $30 with potential for performance-based bonuses.
Comprehensive health, dental, and vision insurance options.
401(k) retirement savings plan with employer match.
Paid time off and holidays.
Employee discounts on CVS products and services.
Ongoing training and career development opportunities.
Work-life balance with the flexibility of remote work
