Chewy is a leading online retailer of pet products, dedicated to providing pet parents with everything they need to ensure their furry companions live happy and healthy lives. With a vast selection of high-quality products, exceptional customer service, and convenient delivery options, Chewy has become a trusted destination for pet owners across the United States.
Job Title: Customer Support… Specialist (Remote) – Chewy
Job Summary: As a Customer Support Specialist at Chewy, you will be an essential part of our mission to provide outstanding service to our customers. Working remotely, you will assist pet parents with inquiries, provide product recommendations, resolve issues, and ensure every customer interaction is positive and memorable.
Key Responsibilities:
? * Handle incoming customer inquiries via phone, email, and live chat in a professional and efficient manner.
? * Provide accurate information about Chewy products, services, and policies.
? * Assist customers with order placement, tracking, and modifications.
? * Resolve customer complaints and concerns with empathy and patience.
? * Collaborate with other departments to ensure timely resolution of customer issues.
? * Document customer interactions and maintain detailed records of inquiries and resolutions.
? Required Skills and Qualifications:
? * Excellent communication skills, both written and verbal.
? * Strong customer service orientation with a passion for helping others.
? * Ability to multitask and prioritize in a fast-paced environment.
? * Problem-solving skills and the ability to think critically.
? * Proficiency in computer navigation and typing.
? * High school diploma or equivalent.
? Experience:
? * Previous customer service experience preferred but not required. Training will be provided.
? Working Hours:
? * Flexible scheduling options available, including evenings, weekends, and holidays.
? Knowledge, Skills, and Abilities:
? * Knowledge of pet products and the pet industry is a plus.
? * Ability to adapt to changes and learn new processes quickly.
? * Strong attention to detail and accuracy.
? Benefits:
? * Competitive pay and performance-based incentives.
? * Comprehensive benefits package, including health insurance and retirement savings plans.
? * Opportunities for career growth and advancement within the company.
? * Employee discounts on Chewy products.
? * Supportive and inclusive work culture.
? Why Join Chewy:
? * Join a dynamic and growing company that is passionate about pets and their owners.
? * Make a difference in the lives of customers and their beloved pets every day.
? * Work remotely from the comfort of your own home.
? * Be part of a team that values collaboration, innovation, and excellence.
? How to Apply: To apply for the Customer Support Specialist position at Chewy, please visit our careers page at Chewy Careers.
Chewy is an equal opportunity employer and welcomes candidates from all backgrounds to join our team dedicated to serving pets and their owners nationwide. Join us in making the world a better place for pets
